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Arby's

3.5
(1064 reviews)
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Business Details

1720 W. Thompson Rd., Indianapolis, IN
46217, United States
(317) 780-4540
http://www.arbys.com/locations/us/in/indianapolis/1720-w--thompson-rd/store-8558
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1720 W. Thompson Rd., Indianapolis, IN
46217, United States

Hours

Reviews

3.5
1,064 reviews
5 stars
358
4 stars
251
3 stars
186
2 stars
81
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, including long wait times and incorrect orders.

Inconsistent Hours

Many reviews highlighted discrepancies between posted hours and actual closing times, with several customers frustrated by early closures.

Food Quality

Customers frequently mentioned issues with food freshness, including cold items and poor quality, particularly with fries and sandwiches.

Cleanliness Concerns

Several reviews noted unsanitary conditions in the dining area and food preparation areas, contributing to a negative dining experience.

Positive Employee Recognition

Despite the negative feedback, some customers praised specific employees for their friendly service and positive attitudes.
  • SR
    Sandy Rummel
    Jan 31, 2026
    1.0
    No longer here.
  • DD
    DoobyRose
    Jan 28, 2026
    1.0
    This location inside Flying J, is no longer here
  • AK
    Adam Klopfenstein
    Oct 22, 2020
    1.0
    They were out of roast beef. How does an Arby's run out of roast beef???
  • MB
    Marla Brown
    Dec 8, 2018
    5.0
    Good food
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Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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