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Arby's

3.8
(437 reviews)
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Business Details

5915 Madison Ave, Indianapolis, IN
46227, United States
(317) 784-2729
http://www.arbys.com/locations/us/in/indianapolis/5915-madison-ave/store-7013
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5915 Madison Ave, Indianapolis, IN
46227, United States

Hours

Reviews

3.8
437 reviews
5 stars
195
4 stars
103
3 stars
59
2 stars
28
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or poorly prepared food, with several instances of incorrect orders and unsatisfactory meal quality.

Service Issues

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

Several customers noted cleanliness issues, particularly in the bathrooms and dining areas.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • WM
    William Martin
    Feb 17, 2026
    5.0
    One of the best Arby's we've visited. The manager was wonderful and took great care of us. Would definitely come here again.
  • JJ
    julie jones
    Feb 11, 2026
    5.0
    Love their food!
  • DE
    Derick Eberbach
    Jan 17, 2026
    5.0
    Excellent service, and the food was great. This 7.99 box is awesome.
  • BS
    Brian Short
    Dec 3, 2025
    1.0
    This location won't be open much longer. Waited until we ordered and got to the pay window to tell us they didn't have any roast beef ready and that it would take an hour to cook. The rueben I ended up getting wasn't edible. The bread was hard and the little meat that was on the sandwich was cold but had been burnt around the edges at some point in the last week... I'm guessing. Also couldn't give a receipt for our order we payed for with a card and when we asked why no receipt was available the lady said "idk.... I just work here". Which is highly debatable. We used to come to this location a couple times a month and we'll NEVER BE BACK. There's honestly no sense in keeping this location open if they can't do any better than this. Bye Arby's 👋
  • S
    sara !
    Dec 2, 2025
    5.0
    the young lady working drive through with the colorful hair was AMAZING! she was so patient and kind…we need more people like her working in the service industry!!
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Brand Certified Facts from Arby's

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