Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.6
178 reviews
5 stars
89
4 stars
28
3 stars
8
2 stars
13
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are frequent reports of rude and unprofessional staff, leading to a negative dining experience for many customers.
Order Accuracy
Numerous customers have experienced issues with incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
While some customers enjoyed the food, there are consistent complaints about food being served cold or not prepared correctly.
Cleanliness
The restaurant is noted for being clean and well-maintained, which is a positive aspect highlighted by several customers.
Management Issues
Many reviews suggest poor management and training of staff, contributing to the overall dissatisfaction with service.
JS
Jason Skinner
Feb 25, 2026
5.0
Fantastic, as always! First time at the new location though, love having one c closer to home!
CN
Cameron Nelson
Feb 22, 2026
1.0
I want so badly to like this DQ, but truth be told, every time we go through the drive-thru, it's an awful experience.
I don't know if management doesn't train their staff on customer service or if they just prefer that they're rude and distant, but it's like they've all received the same training. They never smile. They never say thank you. When we say thank you, they never reply with "You're welcome." They barely even make eye contact.
We try so hard to be friendly with them, but it's draining because they're just JERKS. If they hate their job so much, go do something else.
I can't tell you how many times I've seen this location, gotten gotten hungry, but then remembered what the experience is like, and then just driven on by.
Staff experience EVERY time: distant, annoyed, and offended to see us.
And by the way, I love how there are endless comments on here about this horrific staff being jerks to everyone, and the manager replies & says they'll work to fix it. But NOTHING is changing. Is this just a bot responding to these messages?
If not...actually DO SOMETHING! Your staff is killing your business. People don't like coming there anymore. Be a manager, and fix it.
AJ
Anna Jauregui
Feb 6, 2026
5.0
Always had great customer service and great products.
MJ
Mark Jahr
Jan 29, 2026
5.0
I love the friendly atmosphere at this location. The staff goes out of there way to bring is out food not and fresh!! There's 2 new lady's names Jen and Stacy I think there doing an amazing job at managing this store😛
JH
jennifer harris
Jan 29, 2026
5.0
Every time me and my family have eaten here it was always served hot and fresh and the staff's always friendly...There is a new lady there ...I think her name is Jen. She is so sweet and kind . She goes out.of.nef way to make sure we have everything we need??
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Certified March 01, 2026Yext Knowledge Graph
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