McDonald's

3.5
1206 reviews
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Business Details

9117 Indianapolis Blvd, Highland, IN
46322, United States
(219) 923-9634
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9117 Indianapolis Blvd, Highland, IN
46322, United States

Hours

Reviews

3.5
1,206 reviews
5 stars
427
4 stars
259
3 stars
208
2 stars
91
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for food, often exceeding 20 minutes, which is unacceptable for a fast food establishment.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served, leading to customer frustration.

Staff Attitude

While some customers praised individual staff members for their friendliness, many others reported rude or unprofessional behavior from employees.

Food Quality

Numerous complaints were made about cold, poorly prepared, or expired food, indicating a lack of consistency in food quality.

Management Issues

Several reviews pointed to poor management and staffing problems, suggesting that the location is mismanaged and understaffed.
  • JP
    J. Adam Payne
    3 days ago
    5.0
    Taz and Shawn we really great. Not the service I was expecting at a McDonald's. Give these two a raise please!
  • MW
    Mike Wolski
    Nov 12, 2025
    4.0
    I haven’t visited this location in a while, and I now realize they must be short-staffed. It took some time to receive my order, and the tables hadn’t been cleaned all day. However, the staff was very courteous and friendly, even with the challenges they faced of being overworked.
  • DB
    Drew Brown
    Oct 30, 2025
    1.0
    Don’t eat here they are terribly understaffed and poorly managed
  • GH
    gloria hansen
    Oct 19, 2025
    1.0
    Horrible. Waited 20 min for food then had to go in and they lost the ticket had to reorder
  • DA
    Daniel Aguirre
    Oct 14, 2025
    3.0
    They build your burger backwards and toss the fries in bag very messy and no one is never polite McDonald's has turned into a very depressing institution.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open Monday to Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to midnight.

Does this McDonald's have drive-thru service and what are its hours?

Yes, the drive-thru is available Monday to Thursday from 5:00 AM to midnight, Friday and Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to midnight.