Arby's

3.7
911 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3915 E Ridge Rd, Highland, IN
46322, United States

Hours

Reviews

3.7
911 reviews
5 stars
381
4 stars
205
3 stars
150
2 stars
56
1 star
119

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unfriendly staff, leading to a generally negative perception of service.

Food Quality

While some customers enjoyed the food, many complained about cold, overcooked, or incorrect items, indicating inconsistency in food quality.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported dirty conditions and unsanitary practices among staff.

Customer Experience

Mixed reviews on customer experience, with some praising friendly staff and quick service, while others highlighted rude behavior and poor management.
  • SV
    Stephen vaughn
    5 days ago
    1.0
    Had to go inside and was still missing items from my order after they corrected it. Watch like crazy the workers here don’t care.
  • AW
    aaron wright
    Nov 25, 2025
    2.0
    My recent experience was extremely disappointing and did not meet basic service expectations. I waited ten minutes for acknowledgment in an empty lobby, and another twenty minutes for my food. This timing was unacceptable.
  • DC
    Derrick C.
    Nov 25, 2025
    4.0
    After viewing the Arby's ads on TV, I decided to try the new steak nuggets. They were actually pretty good, but the portions were ridiculously small. On the other hand, the store was very clean and tidy. The service was pretty good too.
  • AF
    Amber Foy
    Nov 13, 2025
    3.0
    Meh
  • FR
    Felicia Roberts
    Nov 8, 2025
    3.0
    Was excited to try the new steak and Mac bowl only to find it was unavailable at this location. But I could buy both separately which makes no sense whatsoever. Had to pay $4.29 for the smallest bowl made for a toddler of Mac and cheese and then almost $10 for 9 small steak pieces. I could have saved the price of the tiny bowl of Mac if they weren't so lazy to just sell the bowl they advertise on the app. So if you want the steak and mac bowl go to Illinois locations because the ones in Indiana are too lazy and sell them separately to cost you more money.