Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru, leading to a negative customer experience.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food, contributing to frustration.
Wait Times
Customers consistently complained about excessively long wait times, both in the drive-thru and inside the restaurant, often exceeding 30 minutes.
Food Quality
Feedback indicated that food quality was inconsistent, with some customers receiving cold or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and bathrooms, detracting from the overall dining experience.
MB
Matthew Bahena
1 day ago
2.0
Placed a mobile order. At first impression, the lady taking my order at the first window was very sweet. The lady at the second window also very sweet, she read off my entire order correct before handing me my bag so I didn’t bother checking the bag to ensure I had everything I ordered.
I drove home 15 minutes, opened my bag and was missing 2 McDoubles. Drove back another 15 minutes to get my McDoubles.
The lady at the first window understood but refused to accommodate with a small coke.
“I don’t care I’m off in 3 mins anyway.” and had an attitude when I said I’ll ask for a small coke at the second window “man you holding up my line!” and slammed the window.
Got to the second window, the Lady at the second window was nice, and checked with the manager to make sure I can get a free coke. While waiting, the lady at the first window walked to the second window, looked at me, gave me a dirty look, and yelled “I GAVE HIM HIS TWO SANDWICHES ALREADY!!”
The lady at the second window gave me a free Medium Coke.
So close to giving a 5 star but my time/gas was wasted, felt like an idiot for asking for a small coke for the inconvenience, plus the attitude from the first lady and her walking up to the second window was completely unnecessary. Disappointed is an understatement.
Happened on 11/23. Mobile Order placed at 12:02am, picked up around 12:15am, arrived back at 12:50am, and finally got my sandwiches and free coke at 1am.
RR
Rachel
Nov 14, 2025
3.0
Always rude people.
Sat in drive thru lane for a long tune. Other lanes had 7 people go thru before they helped us.
CW
Cash Walker
Nov 3, 2025
1.0
The lady that take order on drive through is so rude her name is miss lisa she is rude and keeps saying to everybody she cant hear well if u cant hear don’t work in drive through and she didn’t even want to take my order please fire this lady she don’t want to work don’t work their
EP
erica patterson
Oct 31, 2025
1.0
0/10! I understand that it’s halloween but it’s not thanksgiving there is over 8 employees working ON THE CLOCK, and i’ve waited over 45min for 10piece nugget and fries. This is unacceptable and unprofessional. Fast food? I don’t think so. The manager needs better training on how to run shifts.
BB
Becky
Oct 26, 2025
1.0
I went in to order my food. After waiting a few minutes at the register I ask a employee if someone was going to take me order or do I need to use the kiosk and he replied "It'll be faster if you use the kiosk." I was a little surprised at the response, but went ahead and used it. Because I wanted to pay in cash, I was then instructed to see the cashier to pay. Meanwhile, there is a family waiting to pay with cash as well. After waiting several minutes, I had to call out to get someone's attention to help the 2 other customer ahead of me trying to pay with cash. After spending almost 30 minutes waiting on 1 kids cheeseburger happy meal with fries, I finally get it, but with out a cup. Once again I had to flag someone down for a cup. Finally getting the food and back on the road, my child said to me this burger tastes bad, so I try it. I don't know what they did to that burger, but the amount of salt on it was disgusting. I ended up just stopping at Wendy's because the food was so bad. Never again
What are the regular operating hours at McDonald's on Kennedy Avenue?
McDonald's on 7420 Kennedy Avenue is open daily from 5:00 AM to midnight, with extended drive-thru hours on Thursday through Sunday until 3:30 AM.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru open from 5:00 AM to midnight Monday through Wednesday, and extended until 3:30 AM Thursday through Sunday.
Can I order delivery from McDonald's at this location?
Yes, delivery is available daily from 5:00 AM to 11:45 PM with services including curbside pickup, same day delivery, and no-contact delivery.
How can I place an order through the McDonald's app?
You can order using the McDonald's app available on the App Store and Google Play, or via their quick link online ordering site.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer any reward programs or mobile offers?
Yes, they have MyMcDonald's Rewards where you can earn points for free food, and mobile offers available through their app.
Is there WiFi available at McDonald's on Kennedy Avenue?
Yes, free WiFi service is available at this McDonald's location.
What nearby restaurants can I visit before or after McDonald's?
Nearby you can find Domino's Pizza for pizza, Baskin-Robbins for ice cream and smoothies, and Dunkin' for coffee and donuts.
What nearby services are useful for customers visiting McDonald's?
Nearby services include BMO Harris Bank ATMs for cash access, Speedway gas station for fuel, and Rent A Wreck for car rentals.
Are there any nearby recreational spots near this McDonald's?
Yes, Kube Sports Complex offers ice skating and gym facilities, and Ninja Kidz Trampoline Park is great for family fun, both close to McDonald's.