McDonald's

3.3
2035 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7420 Kennedy Avenue, Hammond, IN
46323, United States

Hours

Reviews

3.3
2,035 reviews
5 stars
615
4 stars
395
3 stars
380
2 stars
175
1 star
470

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

While some customers appreciated clean facilities, others reported unsanitary conditions, particularly in the bathrooms.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh food while others received cold or poorly prepared items.

Management Issues

Several reviews pointed to poor management and lack of organization, contributing to the overall negative experience.
  • SS
    Sha
    Dec 30, 2025
    4.0
    Stopped by this McDonald's for a quick pit stop, and the clean restrooms were much appreciated especially while traveling. A pleasant surprise for families, this location has a spinning prize wheel for kids, which my children absolutely loved. They were excited to play and even won sundaes, making the stop extra fun for them. Overall, it's a typical McDonald's with clean facilities and a kid-friendly touch that really stands out. A solid choice for a quick stop, especially when traveling with children.
  • MH
    Michael Hoffman
    Dec 27, 2025
    1.0
    Visited this McDonald's on 2 occasions in the last 3 weeks. 1st visit 12/4/25: ordered 2 Big Mac Grinch meals. Pre-ordered ( mobile app), picked up at counter, had to wait for 15 minutes at counter (I do understand some wait time due to popularity of Grinch meals, but 15 minutes is too long). Big macs had so much sauce, they fell apart on 1st bite. Had to wipe off most of the sauce and reassemble. McDonald's that can't make a big Mac properly 2nd visit 12/26/25: ordered 2 double cheeseburgers, Large Fry, large Coke, and small Dr. Pepper. Pre ordered, mobile app, drive thru pick up. Pulled up to speaker, asked to wait a moment. During that moment another car pulled to other speaker and their order was taken before mine. Pulled to 1st window male employee was personable. Pulled to second window. Given food. Woman at that window could not be bothered to look me in the eye, smile or speak. Pulled away opened food, neither cheeseburger had pickles, burger meat was overcooked, large coke was diet coke instead. So, I paid about $10 for a small Dr pepper and a fry, and got a large side of rudeness and unprofessionalism for free. This visit there was no excuse for all the mistakes, wasn't even busy.
  • XA
    Xitlalli Antunez
    Dec 26, 2025
    1.0
    worst mcdonald’s ever why do the struggle so hard to make my orders PLAIN
  • PC
    Patricia Chavez
    Dec 24, 2025
    3.0
    Came And ordered Lady at cashier didn't really know what she was doing, I drove 20 minutes back home just for me not to get my 6pcs chicken nuggets and fries do better.
  • CL
    Camden Mac Leod
    Dec 21, 2025
    5.0
    A little slow given how few customers there were (5-10ish mins for 1 smoothie), but super clean and the workers are nice.

Frequently Asked Questions About McDonald's

What are the regular operating hours at McDonald's on Kennedy Avenue?

McDonald's on 7420 Kennedy Avenue is open daily from 5:00 AM to midnight, with extended drive-thru hours on Thursday through Sunday until 3:30 AM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open from 5:00 AM to midnight Monday through Wednesday, and extended until 3:30 AM Thursday through Sunday.