McDonald's

2.9
1443 reviews
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Business Details

3639 169th St, Hammond, IN
46323, United States
(219) 845-8625
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3639 169th St, Hammond, IN
46323, United States

Hours

Reviews

2.9
1,443 reviews
5 stars
362
4 stars
210
3 stars
253
2 stars
126
1 star
492

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and cold food.

Service Quality

Many reviews highlighted rude and unprofessional staff, with complaints about long wait times and poor customer service.

Food Quality

Customers frequently mentioned receiving cold, undercooked, or stale food, leading to dissatisfaction.

Management Issues

Several reviews pointed to poor management and staffing problems, contributing to the overall negative experience.

Positive Experiences

A few customers noted instances of friendly service and fresh food, particularly from specific employees.
  • CC
    Chitownforever14
    Nov 16, 2025
    5.0
    I had a great experience at this McDonald’s! I placed my order through the drive-thru, and the young gentleman taking orders was an absolute delight super friendly, kind, and just overall amazing energy. The lady who handed me my food was very polite as well. My order came out hot, fresh, and exactly right. Overall, the food was wonderful and the staff made the whole visit even better. Definitely a 5-star experience! Order 67
  • SP
    Synthia Paige
    Nov 10, 2025
    5.0
    Okay 👍
  • NB
    Nicole Brown
    Nov 5, 2025
    1.0
    1527 w.5th ave Gary Indiana store needs to be shut down,all employers needs to be replaced, including the manager on Night Shift. There’s a lot of disrespectful young employees that don’t have an idea on how to communicate with customers they don’t follow orders the horse play in this establishment. They close the doors whenever they get ready to for customers to sit in a long waiting line For them to pick and choose who they want to give their orders to in a timely manner they bring their personal feelings to this establishment. they are aggressive. The employees disrespectful am my opinion. The whole crew needs to be replaced. I would not return to this establishment.
  • FB
    Fonsie Bryand
    Nov 1, 2025
    1.0
    The restroom is not usable, no wonder why they keep it locked.
  • EC
    Evan Curtis
    Oct 6, 2025
    1.0
    It is impossible for this McDonald’s to get your order correct. I quite literally have never received a correct order from this McDonald’s. It is clearly ran by people who don’t care and garbage and rude employees. Do not come to this McDonald’s
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Hammond, IN?

This McDonald's location is open 24 hours all week with drive-thru service available 24/7. Indoor service hours vary, generally open 24/7 but delivery and some services are available mainly from 6:00 AM to 10:00 PM or later on weekends.

Does this McDonald's offer delivery and curbside pickup services?

Yes, this McDonald's offers delivery, curbside pickup, same day delivery, and no-contact delivery services.