Wendy's

3.4
1503 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
101 East Ridge Road, Griffith, IN
46319, United States

Hours

Reviews

3.4
1,503 reviews
5 stars
523
4 stars
316
3 stars
253
2 stars
112
1 star
299

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and lack of acknowledgment.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, often being asked to pull forward without receiving their orders in a timely manner.

Order Accuracy

There were multiple instances of incorrect orders being received, with missing items or wrong food being given.

Management Issues

Several reviews pointed to poor management practices, including lack of training for staff and failure to address customer complaints effectively.
  • RE
    Richard Ebeling
    Nov 8, 2025
    5.0
    Nov 8th, 10pm. Drive thru. To the guy at the cash window and the guy at the food window... Give them a raise. Two genuinely nice, polite, efficient young men! I'll be back. Thanks
  • PC
    Phil Comer
    Nov 8, 2025
    1.0
    Waited over 5 min for someone to take order Paid for my order didnt give me my drinks then waited over 20 minutes for 3 biggie bags. And everyhting was cold! Horrible.
  • IR
    Indepth Reviews
    Nov 7, 2025
    1.0
    Has to by far be the nastiest Wendy's in America. First the boy cooking the food in the evening is on his phone with gloves on and still touching our food. That's cross contamination. He's going to kill someone or make someone sick. Then he had the nerve to get smart when I asked for him not to be on his phone while he's cooking my food. I advise anyone that cares about their life DO NOT GO TO THIS WENDY'S. I REPEAT IF YOU WANT TO STAY ALIVE, SO NOT EAT HERE.
  • CD
    Cee Dee
    Oct 5, 2025
    1.0
    10/10 DONT RECOMMEND I would say poor customer service, but it didnt even exist. Walked in to an empty restaurant, to a lady standing at the register doing nothing. Didn't get a greeting so we said Hi to her for her to roll her eyes and look away. So we walked out without ordering. As we are in the car on the drive thru side, 3 employees are standing in the window staring, pointing, laughing, until I pulled out my phone to take a picture, they all went running. A couple things. I hate to think its true but if you dont look like the workers, good luck being acknowledged, clearly racism runs through this crew. After all of this we drive thru the drive thru and ask for the managers name, we are told Tammy. Funny how the only positive review here is from a Tammy. Coincidence? She then leaves reviews for other Wendy's too. Tammy, get off Google reviews and do some racial bias training with your team. Corporate is aware.
  • KD
    K D
    Oct 5, 2025
    1.0
    Walked in and was immediately met with an eyeroll. Started to walk up to the counter and I politely and simply said hello. The lady didnt even respond and just looked away. So i walk out thinking hmmm i wonder why. As im sitting in my car i can see 3 people at the drive thru window laughing and pointing. Then i realized it was because of my race. It was blatantly obvious and they got a great kick out of it. The managers name is Tammy who coincidentally has the same name as one of the only people leaving a positive review. Are you asking how you could know that? Well this same tammy is leaving reviews at other wendys in the area. Its not rocket science. Its ok that you dont like people because of their skin color and im sure you are going to read this and not bat an eye. Or who knows maybe corporate will see this and realize that they might have an issue on their hands.

Frequently Asked Questions About Wendy's

Is Lakeview Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.