Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1022 US Highway 31 S in Greenwood, IN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported long wait times, poor communication, and rude staff interactions, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or poorly made pizzas, as well as insufficient toppings.
Positive Staff Interactions
Despite the negative experiences, some customers praised specific staff members for their friendliness and efforts to resolve issues.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, and lack of proper compensation for mistakes.
Management Concerns
There were mentions of poor management practices, including understaffing and lack of organization, contributing to overall negative experiences.
SW
Shannel Walsman
Dec 11, 2025
5.0
Sarah with the red hair was amazing love her
BN
Bri Neace
Dec 11, 2025
5.0
Always fast and yummy! i love the pan pizza
DD
Dara Dye
Dec 6, 2025
5.0
I stopped in to pick up an order ad a Dasher and the manager, Shelley, gave me an extra pizza. It was delicious and so sweet of her!
RS
Robert Sandlin
Dec 3, 2025
1.0
I placed an order for pickup scheduled for 7:08 PM. I finally left the store at 7:50 PM—an unacceptable 42-minute delay with no apology or offer of compensation. I am honestly glad I opted for pickup, as I suspect a delivery order would have resulted in an even longer wait.
The lobby was packed wall-to-wall, truly like sardines, with customers waiting well past their promised times. The source of the problem appeared to be a complete lack of organization. For at least the first 30 minutes of my wait, I watched staff members staring at large stacks of cooked pizzas, clearly confused and trying to figure out which order belonged to which waiting customer.
By the time my order was finally sorted out and handed over, the food was far past its prime. The pizza and cheese sticks were both lukewarm to cold. This is the direct result of having cooked orders sitting out in stacks while the staff attempts to decipher their system. Furthermore, neither the pizza nor the breadsticks were fully cut, requiring me to tear them apart at home.
The entire experience was marked by a complete failure in customer service. Despite the almost hour-long wait, there were no apologies offered to any of the waiting customers, nor was there any proactive attempt to discount the cold food or compensate for the delay. This was my first visit back in several years due to almost identical issues, and I had hoped for the joyful "childhood Pizza Hut" experience; sadly, I got the "sad and depressed adult Pizza Hut." This level of chaos, compounded by the poor food quality and lack of basic courtesy, means I cannot recommend this location.
AA
Alexis Alonso
Dec 3, 2025
1.0
Took these guys 2 hours to deliver my food, but soon as I complained then they were able to deliver it within 5 mins.