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McDonald's

3.6
(1106 reviews)

Business Details

2556 South Sr 135, Greenwood, IN
46143, United States
(317) 535-9800
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2556 South Sr 135, Greenwood, IN
46143, United States

Hours

Reviews

3.6
1,106 reviews
5 stars
411
4 stars
246
3 stars
184
2 stars
97
1 star
168

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, particularly at the drive-thru, with several noting a lack of basic courtesy.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others praised the freshness.

Speed of Service

Service speed was frequently criticized, especially during peak hours, with long wait times reported in both drive-thru and mobile orders.

Cleanliness

Some customers appreciated the cleanliness of the location, while others noted unsanitary conditions among staff.
  • JJ
    Jackson
    Feb 8, 2026
    1.0
    this place has the absolute worst customer service I’ve ever experienced at any establishment. I do customer service for a living and I understand it can be difficult but at the same time it’s so simple to just be nice. Whoever takes the orders at the drive-through speaker is by far the worst. every time I go there I’ll tell them. Hey I have a mobile order and they don’t even greet or say anything. They just say code. And then I give it to him and it’s just completely silent not pull to the next window or thanks, Have a good day. nothing
  • VC
    vince cullers
    Feb 4, 2026
    1.0
    The app never works correctly
  • JL
    Joe Little
    Jan 8, 2026
    1.0
    Walked in to order. Noticed almost the entire staff had super long messy hair. Not a hair net in site. The girl who took our money had 10 inch bangs she had to move to the side of her face at least 5 times. If your not gonna wear a hair net it needs to at least be tied up. Will not be returning to this location ever again.
  • RR
    richard hnin (rnch)
    Dec 23, 2025
    1.0
    While I understand the struggles and hardships customer service workers go through, these workers did not try to be nice in any way. As we ordered through the drive-thru, the man worker kept being silent and not responsive. Because we were confused, we kept saying “hello? are you there?” In response, the worker responded abruptly with a rude attitude saying to give them a minute. This happened three times in an order that could take 5 minutes (there was no busy line or a packed parking lot). There was also no “you’re welcome” to our thank yous (seems small but is a huge respectful and kind gesture that should not be overlooked by society). Then, while we got our food, the lady worker looked very mad (we can understand tough days so this one can be overlooked) while giving us our food. Again, we said thank you, but she just turned around and left. This short interaction with the workers kind of ruined my experience at McDonalds, a goated chain. As I got home with the mindset to at least enjoy the food, the fries were not salted and the food was burnt and poorly prepared.
  • MW
    Melanie Wilson-Ferris
    Dec 20, 2025
    4.0
    Fries were cold. Didn't receive everything we ordered initially. Hate that we have to wait behind 12 door dash drivers to get ketchup out drink refills

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Greenwood, IN?

McDonald's in Greenwood, IN is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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