Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor and rude service, particularly at the drive-thru, with several noting a lack of basic courtesy.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.
Food Quality
Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others praised the freshness.
Speed of Service
Service speed was frequently criticized, especially during peak hours, with long wait times reported in both drive-thru and mobile orders.
Cleanliness
Some customers appreciated the cleanliness of the location, while others noted unsanitary conditions among staff.
JJ
Jackson
Feb 8, 2026
1.0
this place has the absolute worst customer service I’ve ever experienced at any establishment. I do customer service for a living and I understand it can be difficult but at the same time it’s so simple to just be nice. Whoever takes the orders at the drive-through speaker is by far the worst. every time I go there I’ll tell them. Hey I have a mobile order and they don’t even greet or say anything. They just say code. And then I give it to him and it’s just completely silent not pull to the next window or thanks, Have a good day. nothing
VC
vince cullers
Feb 4, 2026
1.0
The app never works correctly
JL
Joe Little
Jan 8, 2026
1.0
Walked in to order. Noticed almost the entire staff had super long messy hair. Not a hair net in site. The girl who took our money had 10 inch bangs she had to move to the side of her face at least 5 times. If your not gonna wear a hair net it needs to at least be tied up. Will not be returning to this location ever again.
RR
richard hnin (rnch)
Dec 23, 2025
1.0
While I understand the struggles and hardships customer service workers go through, these workers did not try to be nice in any way. As we ordered through the drive-thru, the man worker kept being silent and not responsive. Because we were confused, we kept saying “hello? are you there?” In response, the worker responded abruptly with a rude attitude saying to give them a minute. This happened three times in an order that could take 5 minutes (there was no busy line or a packed parking lot). There was also no “you’re welcome” to our thank yous (seems small but is a huge respectful and kind gesture that should not be overlooked by society). Then, while we got our food, the lady worker looked very mad (we can understand tough days so this one can be overlooked) while giving us our food. Again, we said thank you, but she just turned around and left. This short interaction with the workers kind of ruined my experience at McDonalds, a goated chain. As I got home with the mindset to at least enjoy the food, the fries were not salted and the food was burnt and poorly prepared.
MW
Melanie Wilson-Ferris
Dec 20, 2025
4.0
Fries were cold. Didn't receive everything we ordered initially. Hate that we have to wait behind 12 door dash drivers to get ketchup out drink refills
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a McDonald's mobile app to order from this location?
Yes, you can order using the McDonald's App available on iOS and Android. Download it via the Apple App Store or Google Play Store.
What services does this McDonald's location offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Which restaurants are located near the McDonald's at 2556 South Sr 135?
Nearby restaurants include Taco Bell, South Of Chicago Pizza and Italian Beef, Ching Garden (Chinese restaurant), and Subway.
What nearby services might be convenient for McDonald's customers?
Customers can find nearby services like Mt. Auburn Christian Daycare, B.my Nails Spa, and Marathon Gas stations around the McDonald's location.
Are there any nearby financial or medical services near McDonald's?
Yes, nearby financial services include Edward Jones (with advisors Matthew R Coss and Kirk Mulroney) and LibertyX Bitcoin ATM, while nearby medical services include Stacy D. Johnson DDS, Stones Crossing Dentistry, Vision Quest Eyecare, and Breathe Better Sleep Better.
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