Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude and unhelpful staff, particularly in the drive-thru, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and food quality issues were noted, indicating a lack of attention to detail.
Cleanliness
While some reviews praised the cleanliness of the restaurant, others highlighted concerns about hygiene practices among staff.
Speed of Service
Customers experienced long wait times, especially in the drive-thru, with some reporting being ignored or having to wait excessively for their orders.
Food Quality
Mixed feedback on food quality, with some enjoying their meals while others reported cold or improperly prepared items.
CC
Charlene
2 days ago
1.0
WORST MCDONALD'S EVER!! We ordered drive through, got to the first window the cashier didn't say a word and I handed my card to her. Second window staff wanted to give us the wrong order and the guy looked confused. I told him what we ordered then the cashier who took my card told him what we ordered and she asked us to go to the first lane. 5 cars passed us then a non English speaking Marina asked us rudely for our receipt, came back again without our food and said we paid $10 and to give her $20! I said WHAT? I paid more than $30 and she said no you paid $10. I said then that's the cashiers fault, she said the cashier asked if our order was $10 and I said yes which is a bold face lie! She never said one word to me! She was basically telling me it's my fault. I told her I want my money back, she went back then came back to us asking for our card by now its been 30 minutes still no lunch for myself and colleagues. When she returned, there was no apology! She was so rude and cold! The next day I looked at my receipt and not only did she not return my $10 she charged me $9 more for a total of $19!!! Never have I encountered such incompetency! I felt she did this on purpose!
DONT EVER ORDER FROM THIS MCDONALDS!
JE
Johnathan Early
Nov 12, 2025
1.0
Ordered Table delivery inside restaurant, and they forgot my drink, that was at the top of my order slip. They then bring me an empty cup, when I clearly made a drink choice, and light ice. They have no attention to detail, and show how little they care about the customer.
JA
James Asbery
Nov 6, 2025
3.0
Ordered on line waited inside for 24 minutes to receive our food food missing drinks arrived a couple minutes later
LM
Lee Ann McBride
Oct 30, 2025
1.0
Lady at the first lane drive-thru was super rude while whoever was taking orders in the second lane was nice. Needless to say I waited and never got my order taken. Yeah, that kind of attitude doesn't need to be working with the public. Definitely making more money than drserved.
YL
yax lol
Oct 25, 2025
1.0
Came through used my 4500 points on a mocha frappe, was told to pull up and waited 20 minutes and was late to work and still didn’t get my drink!