Dunkin'

3.6
770 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greenwood, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
120 W. Smith Valley Rd, Greenwood, IN
46142, United States

Hours

Reviews

3.6
770 reviews
5 stars
351
4 stars
111
3 stars
92
2 stars
60
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Food Quality

Many customers reported issues with food quality, including stale donuts, incorrect orders, and poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, with complaints about cleanliness and hygiene practices.

Order Accuracy

Frequent complaints about incorrect orders and items missing from orders were noted, indicating a lack of attention to detail.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good coffee, indicating that experiences can vary.
  • SC
    Sunshine Chamberlin
    Dec 17, 2025
    1.0
    Can't believe how poorly this location is run. How are they still in business?? The district manager was so nice and tried to make this locations *many* mistakes right. I went back today and they gave me sausage instead of turkey sausage. I went back and said "sorry I can't eat pork." They took the sandwich through the window, left my view, and then tried to give it back. "It's turkey not pork." The manager insisted it was not pork but I had their turkey sausage and it was NOT like that. I asked if they could remake it to be sure and they just gave me the sandwich back. The one that they took from me and touched. Oh, and it WAS pork. Thankfully I didn't eat it to begin with.... More than once I've been shorted items. A few days after 10/31, I ordered a donut and got one that was clearly still from Halloween. So stale it was inedible. All this and then a health code violation? No thanks. I'll go anywhere else.
  • KC
    Keyla Carmona
    Dec 15, 2025
    2.0
    first time at this dunkin location, food was good but service was bad. Me and my mom were ordering and the person taking our order was impatient and kept huffing and puffing and was saying Oh my god as in telling us to hurry up, unacceptable.
  • AM
    Aaron Frith (The Renaissance Man)
    Nov 6, 2025
    5.0
    I am a regular here. Always treated well and served quickly. Order is always accurate and the staff is friendly! Cannot ask for much more. Priced much better than “the other coffee places”
  • TE
    Taylor E.
    Oct 21, 2025
    2.0
    This Dunkin is meh. I don’t really prefer It but sometimes their drinks sound good. I don’t like the location it’s in. Super busy and Smith Valley altogether is just crazy. Their donuts seem dried up even in the morning times. Every time I go there to order the workers seem like they cannot understand me. They don’t really interact with you at the window when paying. They act clueless or they’re not paying attention. I asked for help on the app last time I visit and the guy acted like he didn’t understand me. He looked at me and ignored me. Luckily I figured out what I was trying to do and got the task done on the app. Seems like Dunkin’s have gone downhill.
  • ES
    Emma Schaler
    Oct 18, 2025
    1.0
    never glazed enough and dry , never have anything , order on sandwich is wrong

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Greenwood, IN?

Dunkin' in Greenwood, IN is open daily from 4:30 AM to 9:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.