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Dunkin' Zero
Brand Certified

Dunkin'

3.6
(778 reviews)

Business Details

(331) 293-7251
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greenwood, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
120 W. Smith Valley Rd, Greenwood, IN
46142, United States

Hours

Reviews

3.6
778 reviews
5 stars
352
4 stars
111
3 stars
92
2 stars
63
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Food Quality

Many customers reported inconsistent food quality, including stale donuts, burnt coffee, and incorrect orders.

Cleanliness

Several reviews mentioned that the location was dirty and poorly maintained, impacting the overall dining experience.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good coffee, indicating that there are positive experiences at this location.
  • GM
    Greg Mapes
    1 day ago
    2.0
    Had to wait for them to quit watching phones to even acknowledge me and didn’t somehow even have my mobile order even though it was showing in app.
  • AA
    Amanda
    1 day ago
    1.0
    Worst dunkin there is. Will drive out of my way just to go to another one. VERY RUDE and awful drinks.
  • BS
    beth smith
    5 days ago
    5.0
    Good coffee 😄
  • HO
    Holly Oswald
    Feb 8, 2026
    2.0
    The customer service here is horrible. Not going back there anymore. The staff doesn't understand Midwest expectations of service I guess? Never hi, how are you, thanks for your order, nothing like? The lady working the drive thru was almost like she was forced to be there and we were bothering her that we were there! Ugh! If you buy into American franchises you need to learn how to treat customers!
  • DR
    Daisy Rivera
    Jan 26, 2026
    2.0
    The quality at this Dunkin isnt what it used to be to be at this location. Inconsistent coffee taste. Missing add ons. Burnt coffee. Hard donuts. Customer service isn’t there at all. No one’s very friendly. Will probably not be coming back

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Greenwood, IN?

Dunkin' in Greenwood, IN is open daily from 4:30 AM to 9:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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