Location.com logo
Brand Certified

Arby's

3.7
(688 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2140 Us Hwy 31 S, Greenwood, IN
46143, United States

Hours

Reviews

3.7
688 reviews
5 stars
288
4 stars
157
3 stars
107
2 stars
45
1 star
91

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold food, incorrect orders, and items missing from orders.

Service Issues

Many reviews highlighted slow service, unprofessional staff behavior, and frequent mistakes in order fulfillment.

Cleanliness

Multiple customers noted that the restaurant was often dirty, with unclean tables and floors.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting pleasant staff interactions and good food quality on certain visits.
  • JW
    John Williams
    Feb 15, 2026
    1.0
    rude customer service. Based on the customer service, I had a suspicion that my sandwich was incorrect as well. Upon paying over three dollars for an upgraded sandwich to be a half pound I was shorted over an OZ of meat, and the meat was weighed with the sauce and cheese! So who knows the true number of what I was shorted… I asked to upgrade my bun to a kings Hawaiian bun, that I do at every Arby’s location if it’s available for one dollar. I get told rudely well we just don’t have a kings Hawaiian button to ring it up..this has nothing to do with the bun situation. I understand different store different policy whatever. but…. Bad service, bad atmosphere.. all around if i could give zero stars i would.
  • AW
    Anna Wykes
    Dec 15, 2025
    1.0
    Food wasn’t good, over priced, & service wasn’t good. We dined in for lunch and left our food waiting at the counter without bringing it to us or announcing our name.
  • RB
    Rajesh Bhattacharjee
    Nov 29, 2025
    5.0
    Very nice Arby's. Reuben sandwich had good amount of meat and curly fries were good. The person taking order was also nice.
  • KL
    Katelyn Larison
    Nov 21, 2025
    1.0
    Ordered online and it was marked as “ready”. I went inside to get it and it wasn’t at the pickup spot and was ignored for 10 minutes even after making eye contact with the guy so I went into the drive through and waited another 15 minutes and when I got to the window they didn’t even know I was a mobile order after telling them I was and didn’t know where my food was and had to remake it
  • MW
    Melanie Wilson-Ferris
    Nov 15, 2025
    4.0
    I love the food. My problem with this particular location is they run out of things a lot! I've been there more than once and they didn't have roast beef. My other issue is the increasing cost and decreasing portions. I normally stick to the sliders now because everything is so overpriced that I can't justify ordering anything else. So, will I go there? Yes, I like the food. Do I go as often as I would if it were more cost effective? No, not even close.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others