Numerous customers reported slow service, unprofessional staff behavior, and lack of acknowledgment from servers, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, there were multiple complaints about incorrect orders, cold meals, and unsatisfactory food preparation.
Management Concerns
Several reviews highlighted poor management practices, including dismissive attitudes from managers and failure to address ongoing service issues.
Cleanliness
Customers expressed concerns about the cleanliness of the restaurant, particularly the bathrooms, which were described as disgusting.
LP
Landon Patterson
Dec 29, 2025
4.0
Waitress was amazing! Took a little long to get our food but there were a lot of people there when we first got there.
I would say overall the kids and I are very satisfying
VG
Victoria Green
Dec 8, 2025
5.0
We had an incredible, 10/10, and phenomenal night thanks to the local staff and atmosphere. The food and service were top-notch. However, beware of the centralized music policy: Bdubs corporate won’t allow you to support the service members on TouchTunes and cuts the armed forces theme songs short, which is highly disappointing. On a different note: the Dew Radler is a 7/10 if you like dew and beer!
TJ
Tammie Jones
Nov 14, 2025
1.0
My experience at this restaurant several weeks ago was extremely disappointing and ultimately the reason I decided I would never return—and recent events involving my daughter and her husband only reinforced that decision.
During my last visit, the service was slow and poorly managed. Our food sat in the window for quite some time while we watched multiple tables come and go. Even though we ordered early, we were still left waiting on food that was already prepared but not delivered. The lack of attention to basic service standards was frustrating, and I left saying I would never eat there again—and I haven’t.
More recently, my daughter and her husband attempted to give the restaurant another chance. They waited 20 minutes at the host stand. Staff members made eye contact with them several times but never acknowledged them, never said “we’ll be right with you,” and never addressed them at all. After being left standing with no communication, they grabbed two menus and seated themselves so they could finally begin their dining experience.
Instead of apologizing for the long wait or lack of acknowledgment, the manager Katie approached them and said, “That’s not how we do things here,” and asked them to leave. What made the situation even worse was that the manager then immediately seated the guests who had walked in after them—despite the fact that my daughter and her husband had been waiting far longer.
This ongoing pattern of poor service and unprofessional management isn’t new. Based on other customers’ comments over the last several months, it’s clear these issues have been raised repeatedly, yet nothing has improved.
I genuinely hope the owners take a closer look at what’s happening here. Customers deserve to be acknowledged, treated fairly, and served with basic professionalism—none of which occurred during our experiences.
RS
richard schwegler
Nov 14, 2025
1.0
We waited 15 minutes then tried to seat ourselves. And got kicked out
CS
Cierra Stanko
Nov 13, 2025
1.0
My boyfriend and I had an extremely disappointing and upsetting experience at this location. The restaurant was nearly empty, yet the service was unprofessional and disrespectful from start to finish. When I politely asked about the Veterans Day Meal, the waitress responded with attitude. Another server, Mel, served our entrées with her hair all over the food. When I pointed it out, she became hostile, remade the food, then came back and yelled at me in the middle of the restaurant, accusing me of being the problem and verbally berating me for several minutes.
The manager (Kate) was dismissive, offered no apology, and later even accused us of trying to dine and dash while we were waiting to pay. The staff continued to make rude comments as we left.
As a Marine Corps veteran spending an emotional evening meant to celebrate the Marine Corps Birthday, this experience was humiliating and deeply upsetting. The food was unsanitary, the staff unprofessional, and management completely unaccountable. This location needs serious retraining and better leadership.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Greencastle specialize in?
Buffalo Wild Wings in Greencastle specializes in Buffalo, New York-style chicken wings with 26 different sauces and seasonings.
Where is Buffalo Wild Wings located in Greencastle, IN?
It is located at 1310 Indianapolis Rd, Greencastle, IN 46135.
What are the opening hours for Buffalo Wild Wings in Greencastle?
The restaurant is open Monday to Thursday and Sunday from 11:00 AM to 11:00 PM, and Friday and Saturday from 11:00 AM to 11:59 PM.
How can I contact Buffalo Wild Wings in Greencastle by phone?
You can reach Buffalo Wild Wings in Greencastle by calling +1 765-653-6486.
Does Buffalo Wild Wings in Greencastle offer takeout?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant among other categories.
What kind of atmosphere can I expect at Buffalo Wild Wings?
Buffalo Wild Wings is a sports bar and restaurant, offering a casual environment for enjoying wings and watching sports.
Are there any nearby banks if I need financial services before or after dining at Buffalo Wild Wings?
Yes, nearby banks include First Financial Bank, North Salem State Bank, Bank of America, and PNC Bank, providing convenient access to financial services around 1310 Indianapolis Rd.
What nearby dining options are available near Buffalo Wild Wings in Greencastle?
Nearby dining options include No 1 Chinese Restaurant, Little Caesars, Casa Grande Mexican Cuisine, Subway, Taco Bell, Dairy Queen, KFC, Snappy Tomato Pizza, Burger King, and Healthies Greencastle smoothie and juice bar.
Are there any nearby automotive stores if I need assistance while visiting Buffalo Wild Wings?
Yes, nearby automotive parts and services include NAPA Auto Parts and O'Reilly Auto Parts located near Buffalo Wild Wings in Greencastle.
What website can I visit to learn more or order from Buffalo Wild Wings in Greencastle?
You can visit their official location page at https://www.buffalowildwings.com/locations/us/in/greencastle/1310-indianapolis-road/sports-bar-732/ for more information and online orders.