Buffalo Wild Wings

Reviews

• TJ

  Tammie Jones

  Nov 14, 2025
  1.0
  My experience at this restaurant several weeks ago was extremely disappointing and ultimately the reason I decided I would never return—and recent events involving my daughter and her husband only reinforced that decision. During my last visit, the service was slow and poorly managed. Our food sat in the window for quite some time while we watched multiple tables come and go. Even though we ordered early, we were still left waiting on food that was already prepared but not delivered. The lack of attention to basic service standards was frustrating, and I left saying I would never eat there again—and I haven’t. More recently, my daughter and her husband attempted to give the restaurant another chance. They waited 20 minutes at the host stand. Staff members made eye contact with them several times but never acknowledged them, never said “we’ll be right with you,” and never addressed them at all. After being left standing with no communication, they grabbed two menus and seated themselves so they could finally begin their dining experience. Instead of apologizing for the long wait or lack of acknowledgment, the manager Katie approached them and said, “That’s not how we do things here,” and asked them to leave. What made the situation even worse was that the manager then immediately seated the guests who had walked in after them—despite the fact that my daughter and her husband had been waiting far longer. This ongoing pattern of poor service and unprofessional management isn’t new. Based on other customers’ comments over the last several months, it’s clear these issues have been raised repeatedly, yet nothing has improved. I genuinely hope the owners take a closer look at what’s happening here. Customers deserve to be acknowledged, treated fairly, and served with basic professionalism—none of which occurred during our experiences.
• RS

  richard schwegler

  Nov 14, 2025
  1.0
  We waited 15 minutes then tried to seat ourselves. And got kicked out
• CS

  Cierra Stanko

  Nov 13, 2025
  1.0
  My boyfriend and I had an extremely disappointing and upsetting experience at this location. The restaurant was nearly empty, yet the service was unprofessional and disrespectful from start to finish. When I politely asked about the Veterans Day Meal, the waitress responded with attitude. Another server, Mel, served our entrées with her hair all over the food. When I pointed it out, she became hostile, remade the food, then came back and yelled at me in the middle of the restaurant, accusing me of being the problem and verbally berating me for several minutes. The manager (Kate) was dismissive, offered no apology, and later even accused us of trying to dine and dash while we were waiting to pay. The staff continued to make rude comments as we left. As a Marine Corps veteran spending an emotional evening meant to celebrate the Marine Corps Birthday, this experience was humiliating and deeply upsetting. The food was unsanitary, the staff unprofessional, and management completely unaccountable. This location needs serious retraining and better leadership.
• MM

  misty martin

  Oct 18, 2025
  1.0
  Worst experience EVER! 0-10 do not recommend! My boss and 3 co workers decided to eat there after working all day. Waited an hour for food and our order was wrong. The waitress only came twice the entire time and only brought our food when I asked. The manager literally was immediately aggressive. Loud belligerent condescending to say the least. When asked why she was aggressive she stated her gen manager told her she could speak to ppl like that and would back her 100%. We immediately asked her to speak to us with respect and not in that tone as we were speaking to her. She laughed in our face and asked if we wanted our meals comp and we could leave. We stated no we waited that long we will eat. 5 min later another manager brought us boxes! He Apologized for her and basically said he would have a conversation with her! Even the people around us were telling the assistant general manager what happened. The situation was degrading disrespectful disgraceful and humiliating. That lady should not work with people. She very much hates her job. Through and through we told her she was wrong for her behavior but we were still friendly and kind and respectful. We thanked the 2nd manager explained we didn’t want our meals comped and did not plan to leave. He still comp the meal But we left quietly and respectfully. Will never eat there again.
• JN

  Joey new

  Oct 18, 2025
  1.0
  Terrible service. Won't even go into detail a female manager laughed at us,and offered us to leave with boxes. Lots more

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