Dairy Queen Grill & Chill

3.8
643 reviews
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Business Details

822 Lincoln Way E, Goshen, IN
46526-4217, United States
(574) 533-4558
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
822 Lincoln Way E, Goshen, IN
46526-4217, United States

Hours

Reviews

3.8
643 reviews
5 stars
283
4 stars
151
3 stars
91
2 stars
40
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times for food orders.

Customer Service

Many reviews highlighted poor customer service, including rude staff interactions and lack of professionalism.

Food Quality

There were numerous complaints about food quality, including cold items, incorrect orders, and poorly made menu items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staffing Issues

Many reviews pointed out that the location appeared understaffed, leading to delays and disorganization.
  • JM
    Jenny McBride
    Oct 29, 2025
    5.0
    Sat for 15 min waiting on food. Lucky for them I had my heart set on chicken strips
  • SA
    SERGIO DELGADO ARELLANO
    Oct 20, 2025
    2.0
    Feels like they need more training of someone guiding because no one know what needs to be done, feels like they are just improvising
  • CW
    Crystal Wright
    Oct 16, 2025
    1.0
    Ordered 2 6pc strip baskets thru drive thru. Gal at the window (was told she was mgmt but refused to give first name) shorted $7 in change n got disgusted when I pointed that out to her..then I'm asked to pull forward n park they'll bring my order out to me. It never happened. After bout 30 min of waitin n now seein ppl come n go while I'm still waitin..so I go inside (which is difficult for me as I'm over 70 n have bad knees n recent shoulder surgery) only to have this same gal get really rude sayin I thought u already got it...as if I was lyin to them ... my family n I frequent DQ on a very regular basis..however I will NEVER go to this location again n would not recommend any one else go there either...it's by far the worst DQ...I have grandkids to young to get jobs that r more mature n respectful than the mgmt at this location....shame on them n those that allow it to continue bein run this way
  • DP
    david pastorius
    Sep 20, 2025
    1.0
    Incredibly slow service with employees shouting order, just below expectations for over priced and bland food
  • GH
    Gilbert Hodges
    Jul 27, 2025
    1.0
    Ran by kids. Blizzard poorly made, started melting right away. No flavor to it. Asked to make it again she slammed the window. Came back handed the new one to me and slammed the window shut again. No thanks or sorry. Drive around almost hitting 4 teens (one in DQ uniform) vaping with the back door wide open. Line was busy behind me. And I can see why.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours for Dairy Queen Grill & Chill in Goshen?

Dairy Queen Grill & Chill in Goshen is open from 10:00 AM to 10:00 PM Sunday through Thursday, and from 10:00 AM to 11:00 PM on Fridays and Saturdays.

What specialty menu items can I find at Dairy Queen Grill & Chill?

Specialties include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQCakes.com ice cream cakes.