Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers reported issues with food quality, including cold and poorly prepared items, as well as inconsistent portion sizes.
Cleanliness
Multiple reviews mentioned unclean dining areas and bathrooms, indicating a lack of attention to cleanliness.
Staff Behavior
Several customers noted unprofessional behavior from staff, including loud conversations and lack of focus on customer service.
JG
Jean Gaffer
Jan 4, 2026
1.0
When Dairy Queen on pike Street with Gift Card. Was told can't use Gift Card, Gift Card reader isn't working. Why sell Gift Cards if we can't use them. How long has it been out or should I ask when will it be fixed? P
SS
Shane
Dec 17, 2025
3.0
Definitely not worth the process, just on size, not to mention the service. The food was good, but it was real small portioned
VV
VorTecHz
Dec 2, 2025
3.0
Tried to tell one of the employees that it smelled like there was a gas leak inside but they brushed it off like I'm delusional lol. I'm a mechanic so I know certain smells of stuff like that but what do I know. This was at the Pike Street location btw.
SL
Shawnee Likes
Nov 3, 2025
2.0
The long haired girls that work here are rude. The pop machine isn't working and they didn't tell us this so they could get us some from the other side. Rude rude rude. I will remember to never come here again. It is 1147 on Nov 3. They are telling at each other and messing around behind the counter. Worst service ever
BB
boymom
Sep 22, 2025
2.0
We got charged for water. It's the first time. Employee, Andrea H, just said it was for the cup. Also, most of the tables were dirty. They weren't busy so the employees had time to clean the tables, but failed to do so. Instead they were just chitchating.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food is served at Dairy Queen Grill & Chill in Goshen, IN?
Dairy Queen Grill & Chill serves classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill at 723 W Pike St?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill provides a drive-thru for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, the location welcomes families and children, offering booster seats, high chairs, and a family-friendly environment.
Can I order Dairy Queen Grill & Chill's food online for pickup?
Yes, you can order online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/11651/.
Does Dairy Queen Grill & Chill have outdoor seating available?
Yes, the restaurant has outdoor seating for customers to enjoy their meals outside.
Are restrooms available for customers at Dairy Queen Grill & Chill?
Yes, restrooms are available for customers at this location.
Which nearby fast food restaurants can I visit in addition to Dairy Queen Grill & Chill?
Nearby fast food options include Taco Bell, Domino's Pizza, Wendy's, KFC, Long John Silvers, and Elmo's Pizza and Subs, offering a variety of cuisines from Mexican to pizza and chicken.
Are there nearby places to grab coffee or donuts near Dairy Queen Grill & Chill?
Yes, Goshen Doughnuts and Dunkin' are nearby locations where you can enjoy coffee and donuts before or after visiting Dairy Queen Grill & Chill.
What nearby shopping or retail stores can I visit when at Dairy Queen Grill & Chill?
Near Dairy Queen Grill & Chill, you can visit Garcia Enterprises for fashion accessories, Terri's Flower Basket for floral needs, Casper's Coin and Jewelry for gifts, Scott's Computer World for electronics, and Lassus convenience store.