Baskin-Robbins

Reviews

• AJ

  Ava Jackson-Dean

  Oct 11, 2025
  3.0
  Went today and they asked if I was their for a door dash order ,I said no ,I want to order.Now I was standing by the ice cream one of the girls looked at me was on her phone and walked to the back on her phone,now I'm still waiting to order ,then a young lady comes in they are like may I help you,now while she's ordering one of the girls tells the other server well you have to be on this side to order ,I said y'all seen me standing here and nobody says anything! Make it make sense! I'm not going to argue with anyone making any kind of food or drink for me I just send it to Google reviews.
• EE

  Emi

  Sep 13, 2025
  1.0
  The receipt reflects "Carl" however I was served by a blonde female early 50s possibly. I ordered a small cappuccino blast with whip cream and cinnamon made with pralines vs vanilla ice cream. The lady did not tell me the total just to pull up. When I got to the window she asked what I ordered. There was only one vehicle in front of me. I repeated my order as she entered it for the first time. After she accepted my payment she requested I pull up and she would bring the order right out. 4 cars and 17 minutes later I was still waiting for her to come out. I re enter the drive thru to see her handing a gentleman a large cappuccino blast. When he pulls away I pull up and the blonde has left the window yet it's open. I honked to get anyone's attention and she came to the window and asked how she might help me. She didn't even remember who I was. I handed her my receipt and asked for a refund while questioning why she didn't come out. She responded I can't leave my register why would I come out to you as she reviewed my receipt. I responded because you said you would. Well, she says, there was no one else to cover my register. I asked how she was able to make the large cappuccino blast for the gentleman who just pulled off without asking him to pull up. Her response was that I pull forward in order to get a refund because I've been in her window too long now her timer is going.....how is that my problem? Utterly disgusted - service was trash. I remained at the window until the manager came and refunded the order. The much younger female manager did not apologize or address the issue, just opened the window with cash and said, we can't return refunds on card here's the cash and walked away after handing it to me.
• RT

  Rochelle TheNativeSkenandore

  Jul 11, 2025
  1.0
  Did not receive my orders from this trash store and I haven’t been able to reach a person
• OW

  Ortamese Walton-Grigsby

  Jul 5, 2025
  2.0
  Their menu completely sucks. This location is shared with Dunkin and the menu is split but their flavored ice creams aren't listed which makes its difficult to order. They need to be able to list the ice cream they serve clearly on the menu.

Frequently Asked Questions About Baskin-Robbins