Panera Bread

Reviews

• KG

  Kendra G

  2 days ago
  2.0
  I ordered a large order from Panera a week ahead of time with specific instructions on the order through the Panera website on how to get to the building at the address listed. I was not aware that Panera outsources their deliveries to Doordash. I was contacted by Doordash and the delivery driver could not find my location and would not communicate with me on the phone to give her directions on how to get to the building. I contacted Panera about the issue and was told there was nothing they could do since Doordash does the deliveries. The customer service person said they would try to contact doordahs and get back with me. 45 minutes passed with no contact or delivery of the order. Now Panera is not answering the phone for a status update or to be able to refund my order. I made this order well ahead of time thinking that it would give plenty of time for communication or clarification if needed. Now I am waiting to get a refund on an order we will also not receive. If a company is partnering with an outsource delivery service, shouldn't there be some way to communicate with the delivery service if there are issues? It also sounds like the Doordash drivers do not receive the delivery instructions that are on the Panera order since it is through the Panera website. I am dissapointed with the processes of how this was handled and the lack of accountability for the service Panera outsourced to. Edit: I did receive a call back. The Doordasher stole the order. Panera did offer to remedy this. Doordash is always so sketchy in general. I try to shy away from it whenever possible.
• SC

  Sandra Cox

  4 days ago
  2.0
  The sandwiches were too much bread and very little meat.
• CW

  Casey Wright

  Feb 22, 2026
  5.0
  I Love❤️🩷💗💖💘 this Panera💚 Bread🍞🥖🥐🥪🥣🥗🍪🍰🍬🫖☕️🧋🥤🧃🍽🍴 location. It's nice, fancy, lots of room, has a fireplace, chill, I see a lot of people like to hang out here all day chill and do there homework. Also, people who are at Panera for business meetings. Excellent✨️ choice. I love how this location is out by Jefferson Pointe❤️ by the mall🛍✨️💗🩷💖💘 The customer service is excellent 👌🏻 and the employees are very nice, kind, and friendly. It's a fun hangout spot and great to talk to people/your friends, etc. I Love❤️ this Panera💚 Bread🍞✨️🥖✨️
• AM

  Angela McMahon

  Feb 15, 2026
  5.0
  Great soup and sandwiches. Delicious salads and yummy drinks and desserts.
• SS

  Stephanie Smith

  Feb 11, 2026
  5.0
  I recently started getting breakfast here again and they have really improved! The new breakfast sandwiches are delicious. I got a chai latte as well. Definitely an upgrade!

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