Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,022 reviews
5 stars
441
4 stars
248
3 stars
143
2 stars
65
1 star
125
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude staff and poor service, particularly in the drive-thru.
Wait Times
Many reviews highlighted excessively long wait times, often exceeding 20 minutes, causing frustration among customers.
Food Quality
Several customers complained about cold, poorly prepared food, including stale buns and undercooked items.
Cleanliness
Multiple reviews mentioned dirty dining areas and unsanitary conditions in restrooms.
Order Accuracy
Customers frequently reported incorrect orders and missing items, leading to dissatisfaction.
- DTDesmond TaylorNov 7, 20251.0Let's see in the past three weeks I have made a mobile order at maybe 11-1130 pm to get there, no one talking or in store, they were out front putting new letters on Big sign. Then this week go order at midnight, receive cold crusty fries, stale burger bun and big attitude. This Wendy's is good from maybe 7am to 3 or 4 pm. After that you will get service like this. And I am appalled because I am always so nice but they need a new, caring staff or something.
- JFJoel FOct 27, 20251.0I have come here twice in the past week and both times have been a let down. The first time was on a Friday night. After not having Wendy's for years because of poor quality and service we decided to try them again. Ordered for pick up in the drive thru using the app. Get to the window and they tell me the chicken tenders aren't available yet they were on the app. Tonight, tried again. Same thing, ordered pick up with the app. This time I get to the window and they tell me they are out of regular beef patties and that I'd have to sub for the junior size. So they expected me to pay for a regular burger with junior size meat? No thanks! Told them I wanted to cancel my order because they could not fulfill it. They tell me first that they can't cancel the order. Then another guy claimed they could but it would take 7 days for me to get my money back. I told them to cancel and left. I probably should have gotten their names since I doubt they canceled it. Guess after all these years Wendy's still sucks and I highly doubt I'll give them another chance.
- DSDarice SheppardOct 8, 20252.0The boys with the dreads and long nails was very rude at the drive through. First off he wouldn't let me finish my order before butting in and asking me things about my order. He also told me they only had regular lemonade when I asked for strawberry lemonade. I said to him well it says different on menu, so then he started reading off the flavors and low and behold he said strawberry. I then said, yes I want a STRAWBERRY LEMONADE.
- CRchris roweSep 29, 20254.0Good food, but false online advertising
- KHKayla HSep 4, 20251.0Would jot recommend waited in driveway through for 5 minutes so they could wait out the breakfast time
Frequently Asked Questions About Wendy's
Is Franklin Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Franklin, IN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Franklin, IN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (317) 738-0310.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Franklin Wendy’s serve breakfast?
Yes, this Wendy’s location in Franklin, IN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-thru in Franklin, IN?
Wendy's drive-thru is open daily from 6:00 AM to 1:00 AM.
Is the Franklin Wendy's location open for business?
Yes, this Wendy's location in Franklin, IN is currently open and serving customers.
Does Wendy's in Franklin serve breakfast?
Yes, the Franklin Wendy's serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment methods are accepted at the Franklin Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
Can I order Wendy's food online or via an app?
Yes, you can place orders online at order.wendys.com or through the Wendy's mobile app for delivery or pickup.
Where can I find Wendy's menu pricing and nutritional information for this location?
Menu pricing and nutrition details can be viewed online at order.wendys.com or the Wendy's app after selecting the Franklin, IN location.
Is there a customer service contact for questions or feedback about this Wendy's?
Yes, you can provide feedback through Wendy's Contact page, call 888-624-8140, or reach the Franklin location directly at (317) 738-0310.
What nearby restaurants can I visit before or after dining at Wendy's on N Morton St?
Nearby restaurants include Dairy Queen Grill & Chill, Pizza Hut, Applebee's Grill + Bar, and Bob Evans, offering a variety of dining options in the area.
Are there any nearby stores where I can shop after visiting Wendy's?
Yes, Kohl's department store and SEPHORA at Kohl's, as well as Vans shoe store and Lord's Cupboard thrift store, are close to Wendy's for your shopping needs.
What local services and institutions are close to Wendy's for convenience?
Nearby services include Johnson County Health Department, Franklin Community Middle School, Franklin College of Indiana, and Horizon Bank for your health, education, and banking needs.