Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported rude staff, long wait times, and poor service experiences, particularly in the drive-thru.
Food Quality
Many reviews mentioned cold, improperly prepared food, and missing items from orders, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Mixed Experiences
While some customers praised the food and service, many others expressed disappointment, indicating inconsistency in performance.
JD
Jennifer DeHart
4 days ago
5.0
We were at the laundromat 2 min away doing laundry because our washer is broke. I placed a mobile order 20min before close. They were out of a few things I had ordered. They let me cancel my mobile order and order different options they had available. I pulled forward and everything was made fresh for a minimal wait. Thank you so much for fresh hot food! We appreciate it.
SJ
Samantha Jackson
Feb 22, 2026
1.0
Asked for it plain. $7 for a sandwich I can’t eat. Staff were clearly distracted and annoyed . Was given no receipt . Do better Franklin Wendy’s
AB
Angie Boring
Feb 6, 2026
4.0
I was only there for a meeting. The music was loud but the restaurant was very clean.
TS
Tony Sew
Jan 28, 2026
4.0
The service was great thank you savanna
TA
Tamie Ayers
Jan 22, 2026
5.0
Food is always great!! But Don't understand why Everyone started charging for condiments...54 cents for a small thing of ranch is just crazy to me🤷
What are the operating hours for Wendy's drive-thru in Franklin, IN?
Wendy's drive-thru is open daily from 6:00 AM to 1:00 AM.
Is the Franklin Wendy's location open for business?
Yes, this Wendy's location in Franklin, IN is currently open and serving customers.
Does Wendy's in Franklin serve breakfast?
Yes, the Franklin Wendy's serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment methods are accepted at the Franklin Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
Can I order Wendy's food online or via an app?
Yes, you can place orders online at order.wendys.com or through the Wendy's mobile app for delivery or pickup.
Where can I find Wendy's menu pricing and nutritional information for this location?
Menu pricing and nutrition details can be viewed online at order.wendys.com or the Wendy's app after selecting the Franklin, IN location.
Is there a customer service contact for questions or feedback about this Wendy's?
Yes, you can provide feedback through Wendy's Contact page, call 888-624-8140, or reach the Franklin location directly at (317) 738-0310.
What nearby restaurants can I visit before or after dining at Wendy's on N Morton St?
Nearby restaurants include Dairy Queen Grill & Chill, Pizza Hut, Applebee's Grill + Bar, and Bob Evans, offering a variety of dining options in the area.
Are there any nearby stores where I can shop after visiting Wendy's?
Yes, Kohl's department store and SEPHORA at Kohl's, as well as Vans shoe store and Lord's Cupboard thrift store, are close to Wendy's for your shopping needs.
What local services and institutions are close to Wendy's for convenience?
Nearby services include Johnson County Health Department, Franklin Community Middle School, Franklin College of Indiana, and Horizon Bank for your health, education, and banking needs.
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