Subway

3.3
233 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Franklin Subway® Restaurant at 2120 East King St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
2120 East King St, Franklin, IN
46131, United States

Hours

Reviews

3.3
233 reviews
5 stars
72
4 stars
49
3 stars
40
2 stars
22
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor communication and a lack of attentiveness.

Food Freshness

While some customers praised the freshness of the food, others noted issues with old or improperly prepared ingredients, particularly with vegetables.

Cleanliness

The establishment received mixed reviews on cleanliness; some found it very clean, while others reported dirty tables and unsanitary conditions.

Order Accuracy

Numerous reviews mentioned incorrect orders and stingy portions, leading to customer dissatisfaction.

Customer Experience

Overall, many customers expressed disappointment with their experiences, citing a lack of respect for customer needs and poor service.
  • AC
    almamy coulibaly
    Nov 12, 2025
    5.0
    Had to show love for my guy Surish at Subway! Every time I pull up, he got the vibe right — respectful, quick, and he actually listens to how you want your sandwich. My order always comes out clean, fresh, and exactly the way I like it. Customer service on point, energy on point. If you ever stop by, ask for Surish — he’s the real MVP behind the counter.
  • JL
    Janarie Lacey
    Oct 12, 2025
    1.0
    I understand how closing works but closing 30 mins early is insane
  • AD
    Ashley Dreesen
    Sep 3, 2025
    1.0
    The woman who is taking the order for drive through was talking to someone else in the middle of my order. I had to repeat myself multiple times. I asked multiple times to have it microwaved and said no to toasting. My sandwich was obviously toasted enough to crisp up the bread (making the bread extremely messy for the car) but the meat in the middle was ice cold. I was the only person in like, ordering 1 sandwich that was essentially bread, meat, and cheese took 5 mins for the person to even get my order.
  • DT
    Deana Thurston
    Jul 18, 2025
    4.0
    Most of the tables were dirty.
  • MS
    Max Savinkov
    May 30, 2025
    3.0
    Walked in both of the employees were cleaning the establishment I can say it was very clean well-lit. But there was a gentleman waiting for his sandwich while they finished up doing whatever they were doing which is odd to me especially being a customer first forward business. Once I walked in one of the ladies stop doing what she was doing and continue to help us. Let's start by after she put down the map she was mopping the floor with she did not wash her hands just grabbed gloves and put them on right away... Which being in the food industry that is like your first protocol always wash your hands first. The lady asked me what I wanted on my sandwich I told her what I wanted but I asked for mayonnaise first and she proceeded to put Ham on my sandwich when I told her wait a minute can I get mayonnaise first and it was like an inconvenience.... And was talking her native language to her partner which is what it is Once I got to the veggies section let me just say oh my Lord I've never seen such a stingy Subway ever in my life. She literally grabbed 5/6 pieces of green pepper after I asked for extra green pepper and literally picked up another three and added it to it like that was extra.... Then we got to the onions say process even stingier.... Astor for salt pepper and oregano again as if it was an inconvenience... And then ask for extra mayo literally gave me one line and that was it have to repeat myself again.... It is literally their job to serve the customer for their needs I don't care charge me extra. But she did go out of her way to grab me extra cookies from the back which was appreciated Everything was fresh didn't see any wilted lettuce or spinach I can definitely say everything was fresh. I would have gave it a complete one but the establishment was really clean and she didn't go out of her way to get me at least the cookies. When I stopped here again probably not Take it to consideration I do travel quite a bit across the country in and out of a lot of subways

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Franklin, IN?

The Subway restaurant is located at 2120 East King St, Johnson neighborhood, Franklin, IN 46131.

What are the operating hours for the Subway at 2120 East King St?

Subway is open daily from 8:00 AM to midnight (00:00).