At Papa Johns Pizza in Franklin, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Franklin pizza for any occasion. Call us for pizza delivery in Franklin or stop by 597 Banta St for carryout to order the best pizza in Franklin, along with breadsticks, wings, and more!
Many customers reported issues with incorrect orders, missing toppings, and wrong items delivered.
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Several customers expressed dissatisfaction with the quality of the pizza, mentioning it was cold, undercooked, or lacking toppings.
Delivery Issues
Customers frequently experienced problems with delivery, including late arrivals and incorrect addresses.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
MK
Matthew Keeton
Feb 10, 2026
1.0
Person taking Delivery order had an unrecognizable language barrier. Very confusing. Wrong amount told over phone versus on receipt. Im pretty sure I called into a call center. I would have rather talked to a robot
NL
Nikki Leigh
Jan 16, 2026
1.0
Looks like an ongoing issue from reading the other reviews. Ordered a large stuff crust pizza with deli pepperoni, green peppers, onions and mushrooms on half. Not a single pepperoni made it on to the pizza so essentially a veggie pizza. Pizza was barely warm. Seems that after leaving the store they may have stopped at multiple other places before making it here. Very thin flat barely warm pizza without the ordered toppings and very little pizza sauce. Is there not a standard recipe? And I wasted my $6 in Papa bucks or whatever they are called for gross pizza.
LL
lela luster
Nov 28, 2025
1.0
this place sucked we ordered dinner and did specials there was no toppings really we had gotten mushroom and pepperoni on one and there was 10 pepperonis total barely any mushrooms then had a meat lovers and you couldn't even tell anything was on it besides cheese the cheesy bread was basically just bread there wasn't barely any cheese at all . i would not recommend this pizza place at all im going back to jacks pizza .
DD
Dallas Deich
Nov 21, 2025
2.0
Ordered a 5 topping but only wanted 4 toppings ended up only getting 2 toppings for a large $30 pizza. I called about it and they said the receipt only showed 2 toppings. Probably won’t order here again.
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