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Jimmy John's

3.6
(258 reviews)
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Business Details

980 N Morton St, Franklin, IN
46131, United States
(317) 346-0630
https://locations.jimmyjohns.com/in/franklin/sandwiches-1691.html

About

Sandwich Restaurant

Location

Jimmy John's
980 N Morton St, Franklin, IN
46131, United States

Hours

Reviews

3.6
258 reviews
5 stars
117
4 stars
44
3 stars
26
2 stars
20
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for their orders, contradicting the 'freaky fast' promise.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, particularly at the drive-thru.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others expressed disappointment with soggy bread and insufficient ingredients.

Customer Service

Feedback varied, with some customers noting friendly staff while others reported rude service and poor management.

Cleanliness

The restaurant was generally described as clean, though some reviews mentioned concerns about hygiene practices.
  • DD
    Darian Dillman
    Jan 24, 2026
    1.0
    Ordered online because they weren't coming to the register. Waited 20 minutes for my food to be made and people that came in 15 minutes after me got their food. I did make it clear I was waiting for food. Music was extremely loud so they couldnt really hear anything being said.
  • JK
    Joshua Kersey
    Jan 9, 2026
    1.0
    I used to love this place. I love the bread here but this time I got it toasted and half the sandwich was soggy. I will more than likely never go back.
  • JW
    Jeffrey Watson
    Jan 4, 2026
    3.0
    Ok
  • TS
    Tracy Smith
    Dec 4, 2025
    5.0
    Have never had a bad experience. They even made me deconstructed sandwiches once so that I could assemble and eat the sandwiches the next day for a canoe trip and they not be soggy.
  • JG
    Justin George
    Oct 28, 2025
    5.0
    Highly recommend this location. They are really great with my order, my favorite is the #9, sometimes with a combo. On my most recent visit I saw a lot of staff and they were all working hard but with a smile on their faces, including Camaraderie with each other which I think is awesome!! Just like they normally do, it's awesome!! Usually I do carry out but the one time I was "dine in" that was awesome too.
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Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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