Arby's

3.9
602 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1400 N Morton St, Franklin, IN
46131, United States

Hours

Reviews

3.9
602 reviews
5 stars
263
4 stars
175
3 stars
74
2 stars
31
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the friendly and helpful staff, there were several complaints about rude service and incorrect orders.

Food Quality

The food was generally well-received, but there were multiple reports of cold or incorrect items, particularly with drive-thru orders.

Cleanliness

Most customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.

Order Accuracy

There were frequent issues with order accuracy, including missing items and incorrect modifications, leading to customer frustration.

Pricing Concerns

Several customers expressed that the prices were high for fast food, with some feeling that the value did not match the cost.
  • DT
    Deana Thurston
    Dec 16, 2025
    4.0
    Some tables were dirty. The cashier was very nice. She stated she was new, but she was good.
  • KM
    Kyle Moore
    Nov 28, 2025
    2.0
    We have the meats....well except when we are out of roast beef. How is an Arby's gonna run outta meat
  • JP
    James Ping
    Nov 8, 2025
    1.0
    Pulled up on a Saturday at 10 because it clearly states they are open until 11 and they were closed. It’s not the end of the world but damn can yall just do the basics?
  • BS
    Bettyjo Stiltner
    Oct 28, 2025
    2.0
    If I knew it was going to cost 20 for one person I would have went somewhere and sat down and been served a meal
  • KM
    keith mullen
    Oct 16, 2025
    1.0
    Was told at the end of placing an order through the drive-thru that milkshakes were not available. There should have been a sign posted on the drive-thru sign stating no milkshakes. You're not McDonald's. Eight piece jalapeno poppers somebody needs to learn how to count to eight!! Missing a whole order of mac and cheese out of the bag. Poor customer service. Did not do a proper job making accommodations to fix the mistake on the same day!!! We must to be busy worrying about getting closed and out on time instead of giving a customer 20 minutes to come down and still be done before 11:00 p.m.!!