Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, disorganization, and rude staff, leading to a negative dining experience.
Food Quality
Many reviews highlighted issues with food quality, including incorrect orders, cold or overcooked items, and missing ingredients.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, with dirty floors and tables.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, many others were criticized for poor attitudes and lack of efficiency.
Order Accuracy
Numerous complaints were made about missing items and incorrect orders, indicating a lack of attention to detail.
AS
Ashley Sanders
Nov 2, 2025
1.0
No service in drive thru for over 30 minutes, not a single car. I went inside, no service for another 15 minutes. I even ordered ahead on the app. The manager looking lady kept saying how slammed they were while seemingly pacing back and forth. Idk how they were slammed when they weren't taking any orders inside or outside. Incompetent staff
TS
Tim Smith
Nov 2, 2025
1.0
So very slow you need minimum 20 minutes to get your order here with no one in the store they just stand around and do nothing
NM
Nelson M
Oct 11, 2025
1.0
So I was here and grabbed a sausage egg muffin and should’ve checked before I left. When I got to my next stop, I took a bite into it and realized that it was missing something. Where is the egg? This is super disappointing and I can see why it gets the reviews it does. Also service was two. Thumbs down. There was one person working the register. She seemed to have to ask people to clarify the orders multiple times as if she was unaware of how to put certain things into the register. For example, a gentleman wanted the Halloween coupon books, and she had no idea how to put that in. Another person wanted to modify their sandwich and she kept on asking him, what would you like?
CC
Carla Castro
Oct 9, 2025
5.0
Amazing experience! Had a problem with my order on my app, probably 100% user error - my fault. The worker was kind, patient, and helpful. So, shout out to Nykkya for being awesome and making my day better when it was not going well. Plus the food was fresh and tasty! Would highly recommend!
LM
Laura McBride
Aug 26, 2025
1.0
Ordered a cobb salad in the drive thru. Drove 40 minutes home only to realize it was just lettuce, tomato, and a little bit of shredded cheese. It was missing everything else! No chicken, bacon, or French fried onions! I paid $8 for basically lettuce and a tomato.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Fort Wayne, IN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Fort Wayne, IN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (260) 278-9872.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 607 - U.S. 24 Wendy’s serve breakfast?
Yes, this Wendy’s location in Fort Wayne, IN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-through at 8909 Us Highway 24 W, Fort Wayne?
The drive-through is open daily from 7:00 AM to midnight.
Is this Wendy's location in Fort Wayne currently open?
Yes, this Wendy's location is open and committed to serving quality food daily through dine-in, drive-thru, and delivery where available.
Does Wendy's at 8909 Us Highway 24 W serve breakfast?
Yes, breakfast is served and includes combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
How can I contact Wendy's at this location for questions or feedback?
You can call (260) 278-9872 directly, or reach Customer Care via live chat or by phone at 888-624-8140. Feedback can also be submitted through the Wendy’s Customer Satisfaction Survey online.
Are there nearby medical facilities around Wendy's at 8909 Us Highway 24 W?
Yes, nearby medical facilities include Parkview Walk-in Clinic, Parkview Physicians Group-Family Medicine, and Parkview Laboratories, useful if you have appointments nearby and want a quick meal.
What other dining options are close to this Wendy's location?
Nearby dining options include TJ Cinnamons, Arby's, Zing (an Asian diner), and Carlos O’Kelly’s Mexican Restaurant, providing variety if you're exploring the area around Wendy's.
Are there convenience services near Wendy's at 8909 Us Highway 24 W for errands?
Yes, Kroger Fuel Center (gas station and coffee shop), Walgreens pharmacy, and multiple ATMs like The Exchange Network and LibertyX Bitcoin ATM are nearby for your convenience before or after dining.
Does this Wendy's offer drive-thru and do they have dining options for all meals?
Yes, this Wendy's offers drive-thru service and serves breakfast, lunch, and dinner daily.