Portillo's Ft. Wayne

Reviews

• DT

  Dustin Thomas

  Jan 2, 2026
  5.0
  It's always clean. The employees have been great and polite every time. And they have the BEST burger I've ever had. Seriously. So good. And their chocolate cake milk shake will sent you into a food coma. I've never had anything like it. Who crams a slice of chocolate cake into a milk shake? So good.
• AS

  Ang S

  Dec 20, 2025
  2.0
  We were out-of-towners. We visited on Black Friday, and my initial impression was quite overwhelming. There was no one at the door to greet us or to explain the process, such as how to find a seat or order food from the screen menus. The cost was rather high, and unfortunately, it did not seem to justify the wait. Our meal was served cold and lacked freshness, which was quite disappointing. It was 14 degrees outside, so I am curious as to why all the ceiling fans were operating at full speed, which made it challenging to achieve a comfortable warmth. The bathrooms were messy and needed tending. All the staff working, and no one was making sure things were cleaned. If I could give negative stars, I would, but in this case, I can't.
• BA

  Bushey Admin

  Dec 19, 2025
  2.0
  I ordered a chopped salad to go at the Kiosk. The order was ready for pick up quickly, and when I ordered at the Kiosk I asked for no onions and no Gorgonzola. The order tag on the bag showed that I didn't want either item. Well, they were both on my salad, so I had to throw it away. I would have taken it back, but since I picked up on the way into work, that wasn't an option.
• KT

  Kimmy Tancil

  Dec 19, 2025
  5.0
  Best Burger Ive had in a long time. Crinkle cuts are perfectly golden. Best eaten with their warm cheese cup. The large, refreshing soda rinses the food down quite well. .....but don't stop there. Indulge in their ever famous chocolate cake. Just 1 piece is big enough to share (but you won't want to). The motif and the atmosphere of this diner replica is like no other. This is my happy place...ENJOY!
• WS

  Wendy Springer

  Dec 7, 2025
  4.0
  We went for lunch on a Saturday afternoon. The noise level was probably louder than normal, or at least I hope, but because of that my husband and I couldn't have a conversation without almost yelling. However, we will go back (on a weekday) because my salad was spot on 😋 And when I say that I mean EVERYTHING was great about it from the salad to chicken ratio and the crispy bacon giving that extra texture and flavor. The red onions and chives were a great addition, the tomatoes tasted fresh and I love the cheese!!! and whatever that dressing is....delicious! I subbed for the grilled chicken and the seasoning was so well done that I want to know the recipe. My husband had a cheeseburger with his pick of toppings and he loved how the burger was cooked. Of course his favorite was the cheese sauce but he was a little disappointed that it costs $5 for a larger size. Either way, we will definitely be going again and hopefully getting to enjoy the atmosphere and look around at all the cool decor.

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