Jimmy John's

Reviews

• TM

  Trapper Mize

  Jan 30, 2026
  1.0
  As a former Jimmy Johns employee, I know my experience here today would not have been acceptable during my time almost 10 years ago. Just prior to the lunch rush, I had 1 person order 1 sandwich in front of me in the store. It still took almost 15 minutes for my sandwich to be made. After my first bite, I was almost positive it was made from day old bread, as it was extremely stale. There was no urgency in the store, and my food was not good. Also, the gentlemen making my sandwich had longer hair with no hats or hair nets. I know we used to be required to have one or the other. I won't return to this location.
• HG

  Heather Godsey

  Jan 17, 2026
  1.0
  The worst customer service I've ever had
• MM

  Matthew Marra

  Jan 15, 2026
  5.0
  Randy was amazing he even brought me my wallet after I left it there. He chased be down! Thanks so much!
• LF

  Lacy Flinn

  Jan 13, 2026
  1.0
  I’ve tried to go to this store three times and this was the final straw for me. Each time they’ve left the lights off on the drive through menu and then no one comes to the speaker. The first time this happened I had to go inside to place an order after your employee didn’t come through the speaker after I waited for five minutes. Each time after I’ve just gone elsewhere. And if you were closed due to staffing I totally get that. But today I literally drove past the drive through window and your employee was sitting IN the drive through window texting. That’s insane… I’m one person and I know my business means nothing in the grand scheme of things, but I drove two seconds down the street to a subway and got my food within five minutes. I would imagine if I’m doing that other people are too.
• KC

  Katie Chandler

  Jan 8, 2026
  2.0
  Ordering for pickup is fine from here, but ordering for delivery is actually terrible. This time, they gave me a kickin’ ranch that was already past the “use by” time when I ordered. I placed my delivery order at 1:17 pm, and it didn’t get here until 1:52 pm, but the “use by” time was 1:10 pm. The other main issues just have to do with delivery time and communication from the store/driver. Usually, it takes 30 minutes—1 hour for them to deliver it. They also only knock like half the time and they don’t update their tracker properly, so that results in you not knowing when they drop it off at your door. Even when I don’t check the “leave it at my door” box, they still just leave it outside without knocking, so it just ends up sitting out there.