Jimmy John's

2.9
381 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5412 Coldwater Rd, Fort Wayne, IN
46825, United States

Hours

Reviews

2.9
381 reviews
5 stars
119
4 stars
51
3 stars
32
2 stars
34
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned unsatisfactory food quality, including stale bread and incorrect sandwich preparations.

Staffing Issues

Frequent mentions of understaffing and unprofessional behavior from employees, leading to a chaotic environment.

Customer Experience

Customers expressed frustration over lack of communication regarding order status and store hours, contributing to a negative overall experience.
  • KC
    Katie Chandler
    4 days ago
    2.0
    Ordering for pickup is fine from here, but ordering for delivery is actually terrible. This time, they gave me a kickin’ ranch that was already past the “use by” time when I ordered. I placed my delivery order at 1:17 pm, and it didn’t get here until 1:52 pm, but the “use by” time was 1:10 pm. The other main issues just have to do with delivery time and communication from the store/driver. Usually, it takes 30 minutes—1 hour for them to deliver it. They also only knock like half the time and they don’t update their tracker properly, so that results in you not knowing when they drop it off at your door. Even when I don’t check the “leave it at my door” box, they still just leave it outside without knocking, so it just ends up sitting out there.
  • II
    indianabass
    Nov 11, 2025
    1.0
    What a nasty dump. The gentleman at the window couldn't care less. Even the pickle was disgusting 🥒😒
  • AF
    Alyssa Fillman
    Nov 3, 2025
    2.0
    This is the 3rd time in the last month that I’ve ordered over an hour prior to picking up my sub at lunch, and I’ve had to sit and wait for them to make my order because “they forgot” or “misplaced the slip”. The cashier was super nice and apologetic about it, but the boy and girl making the sandwiches literally laughed, as though I didn’t pay an hour in advance for my sub to be done when I got there. Just absolutely absurd. Only rating 2 stars because the pickle was delectable.
  • TN
    Terri Nevil
    Oct 12, 2025
    1.0
    Ordered food an hour ago. Had someone call to let us know that the toaster was down. Agreed to have cold sandwich’s delivered. No food was delivered. Not sure if my card was charged yet but will be checking in the morning.
  • AW
    Allison Washington
    Oct 12, 2025
    1.0
    Store was suppose to be open til 9 on a Sunday and before 4:40 no one answered the drive-thru and I just left.