Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 801 Northcrest Shopping Center in Fort Wayne is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
2,102 reviews
5 stars
1,377
4 stars
429
3 stars
140
2 stars
52
1 star
104
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the burgers and fries for being delicious and fresh, there were several complaints about cold food, incorrect orders, and inconsistent quality.
Service Issues
Numerous reviews highlighted poor service experiences, including long wait times, incorrect orders, and unprofessional behavior from staff.
Pricing Concerns
Many customers found the prices to be high relative to the portion sizes and quality, with some expressing dissatisfaction over perceived value.
Cleanliness
Feedback indicated mixed experiences with cleanliness, with some customers noting dirty tables and restrooms, while others appreciated the efforts of staff to maintain cleanliness.
- BJBrad JohnsonDec 15, 20251.0Nasty. The cashier didn’t have a clue what she was doing so the guy putting condiments on burgers came up to help her. He left his gloves on to type into the cash register and handle cash. Then, just walked back to started handling burgers again without changing his gloves. Take a little more pride in your work especially when you work in food service where you can get people sick. So gross.
- AKAllison KayDec 13, 20251.0They are going to mark your pickup order ready 30 minutes before it actually is and then tell you they have no control over the fact it told me it was complete and ready for pickup. I know how these systems work. Your speed on the corporate end isn’t more important than making sure customers get factual updates on their food. Everyone is irritate. Many customers are upset because the app has told them it was ready well before it was. Idc if it really takes 30 mins. I’d just like an accurate notification it’s ready when it really is so I don’t screw myself over having to stand there for 30 mins.
- MHMark HinrichDec 13, 20252.0Second time in a week, grilled cheese sandwiches were cold, so were the fries. . The cheese was barely melted. Our sandwiches looked like they had been sat on; flat as a pancake. My Cajun fries had so much spice I couldn't eat them. I'm seriously rethinking returning. After a decade of excellent service, the last two have been a HUGE disappointment.
- MAMacy AugustusDec 11, 20251.0I waited 20 minutes for an order of fries. They weren't hot. No apologies for the wait. I had a less than wonderful experience last time I visited this location - I won't return.
- BBBaja BlastDec 5, 20251.0Dinner. Takeout. Friday. 8pm. It must be REALLY hard to count to 3. If you order anything other than the typical menu (for instance, extra meat patty) items they will ALWAYS forget it. They'll charge you for it but conveniently forget it. I have been here multiple times and this has happened. They'll give you the extra patty in a box if you catch it but 3/4 times I have been here lately, I've always checked my burgers and surprise! Missing patty, wrong condiments or missing condiments. The food used to be really good and service was always spot on but they've hired people that either maliciously mess your order up or are just too careless to care. Managers best fix is "come in and we'll give you a free item.".. Do you really want to deal with this multiple times when it's evident that the crew will mess your order up? Ownership needs to clean house, properly retrain and pay for employees that will care.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 801 Northcrest Shopping Center accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for Five Guys at Northcrest Shopping Center?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and what are the delivery hours?
Yes, delivery is available every day from 11:00 AM to 9:30 PM. You can order online through their delivery link.
Can I customize my burger and milkshake at Five Guys?
Yes, there are more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to choose from.
What payment methods are accepted at Five Guys in Fort Wayne?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this Five Guys location offer in-store pickup?
Yes, in-store pickup is available at this location.
Is the Five Guys location at Northcrest Shopping Center wheelchair accessible?
Yes, this location has both wheelchair accessible entrance and restroom facilities.
What nearby places can I visit before or after dining at Five Guys Northcrest Shopping Center?
You can visit nearby places like Cell Phone City for mobile needs, Jersey Mike's Subs for sandwiches, or Great Clips for hair salon services.
Are there convenient banking options near Five Guys at Northcrest Shopping Center?
Yes, several banks are nearby including Flagstar Bank, Wells Fargo Bank, and Chase Bank, convenient for customers who need banking services before or after their meal.
Where can I find fuel or convenience stores near Five Guys at 801 Northcrest Shopping Center?
Nearby you can find gas stations and convenience stores such as bp and Ricker's Convenience Store, useful if you need to fuel up or grab essentials.