Dunkin'

3.4
186 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Wayne, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6533 East State Boulevard, Fort Wayne, IN
46815, United States

Hours

Reviews

3.4
186 reviews
5 stars
84
4 stars
22
3 stars
13
2 stars
14
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Inconsistent Quality

Many reviews highlighted inconsistencies in food and drink quality, with complaints about burnt items and stale donuts.

Positive Staff Interactions

Some customers praised specific employees for their friendliness and helpfulness, indicating that service can be good when the right staff are present.

Management Concerns

Frequent mentions of poor management practices, including lack of training and inconsistent staffing, leading to a decline in service quality.

Cleanliness and Environment

Several reviews noted cleanliness issues within the store, affecting the overall customer experience.
  • JI
    John Ingalsbe
    1 day ago
    4.0
    Coffee was not real hot Donuts were very good.
  • ZB
    Zoey Baeumler
    Nov 14, 2025
    5.0
    Everyone was very friendly. The whole place was a vibe today and I really loved it.
  • TB
    Taylor Bowden
    Nov 3, 2025
    1.0
    I walked in there was no line, I stood at the from for 5 minutes and then an employee told my I could use the screen to order. So I looked at the donuts they had and placed my order 20 mins went by and no one had done my order. Then a new customer walked in got helped right away and was served the donuts I had already purchased and then when I brought that up the employee rudely said well then what do you want to do. I will not be back to this establishment
  • RS
    rlschanlaub “Shanie”
    Oct 28, 2025
    5.0
    Clean store with great service and food!
  • JN
    Jill Newman
    Oct 24, 2025
    1.0
    Today I went through the Dunkin drive-through I placed my order for my beverage, The young lady on this speaker said OK anything else?. I said “um” I was getting ready to add food and she cut me off with my total. I sat there at the speaker and was yelling saying I wasn’t done. I did not pull forward. They did not come back on. Their drive-through is in the front of the store so they can see that I’m still sitting there. I did not get to place the rest of my order so I drove off. I called the store and asked to talk to a manager. I was told that there was no manager and that she was the shift lead. I expressed my complaint and she proceeded to argue with me saying that it was miscommunication did nothing to make it right at all. She did sense that I was unhappy and then tells me there is a district manager there if I would like to speak with him. Why wouldn’t she let me speak with the manager to begin with when that’s who I asked for.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 6533 East State Boulevard, Fort Wayne?

Dunkin' is open Monday to Friday from 4:30 AM to 8:00 PM, and on Saturdays and Sundays from 5:00 AM to 8:00 PM.

Does Dunkin' in Fort Wayne offer delivery and curbside pickup services?

Yes, this Dunkin' location provides delivery and curbside pickup services for customer convenience.