Dunkin'

3.0
317 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Wayne, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10098 Illinois Rd, Fort Wayne, IN
46804, United States

Hours

Reviews

3.0
317 reviews
5 stars
104
4 stars
44
3 stars
30
2 stars
23
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Product Availability

Customers frequently reported that the store was out of various donuts and other menu items, leading to frustration.

Order Accuracy

Many customers experienced issues with incorrect orders and poor drink preparation, contributing to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty seating areas and unkempt counters.

Management Issues

Feedback indicated a lack of effective management, with complaints about staff training and overall store organization.
  • TC
    TRA Rentals co.
    Jan 3, 2026
    5.0
    I ordered a bacon egg and cheese and order of hash browns and snacking bacon. BEST BEST food from any dunkin I have been too. I ordered a medium lattes with butter pecan, cream, and sugar, ABSOLUTELY fantastic. Service was FANTASTIC I believe at the time it was Justice, Riley, and Liv that were working those ladies make my day every time I come thru the drive thru. GREAT attitudes within them all.
  • TC
    Taby Coning
    Dec 31, 2025
    2.0
    This is the worst DD location to get coffee and donuts. I’ve been here a handful of times lately and I’m disappointed every time. My coffees are never the same each time and my munchkins are dry and don’t have enough glaze on them. The service is a bit slow too. Thankfully I have a better DD in my hometown.
  • MT
    Marissa Trejo
    Nov 24, 2025
    1.0
    Everytime I come 1. There is rarely ever any donuts made and if there is it’s the oddest selection & 2. The girls working are just so rude and disrespectful. I’ve tried time and time again to give the benefit of the doubt and each time I am reminded why I would rather go to the one alllll the way out north instead of right by my house.
  • DH
    Dakota Howard
    Oct 4, 2025
    1.0
    Absolute horrible service. For 5 Saturdays straight I've tried to get my son and his football team football donuts. The first 2 Saturdays I was told they will have them next weekend. The next Saturday I was told they would have them the next week but should call ahead of time to pre-order them. So my wife called last Friday evening to order Saturday and we were told they are not in season until March..... basketball season. Went in Saturday was told to preorder again so we did for 7:30 am today. Go this morning and they won't be ready until noon. Get different donuts today and the whole order is wrong. Very poorly ran store.
  • CB
    christine benjamin
    Sep 27, 2025
    1.0
    I would give it zero stars if it were an option. My husband special ordered decorated donuts, NFL themed. They were to be pre-paid. He picked them up today and they were hideous! Sloppy, not even close to anything NFL and I didn't know what team was supposed to be mine. Lol...The donuts were also dry, flavorless and just gross. DO NOT TRY THIS SERVICE AT THIS PARTICULAR ESTABLISHMENT!! Save your money and buy gas station donuts. So disappointed in the low quality, zero effort put into this. Excitement turned to never-again immediately. 🖤🙄

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 10098 Illinois Rd, Fort Wayne, IN?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location has a drive-thru service for convenient ordering.