Dunkin'

3.6
662 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Wayne, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8051 Coldwater Rd, Fort Wayne, IN
46825, United States

Hours

Reviews

3.6
662 reviews
5 stars
285
4 stars
130
3 stars
80
2 stars
57
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service, with many experiences of staff arguing or being dismissive.

Food Quality

Numerous reviews highlighted issues with food freshness and quality, including stale donuts and poorly prepared meals.

Consistency

While some customers praised the consistency of coffee and service, many others experienced frequent mistakes with orders and poor food preparation.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Management Response

There were complaints about management's lack of responsiveness to customer issues, with some customers feeling ignored or dismissed.
  • OL
    Olivia Lopez-Calhoun
    3 days ago
    1.0
    Horrible service, kept asking if we were ready and we weren’t even there for 2 minutes and then was whispering about us and then said we needed to hurry up cause there was a car behind us. If I could have left no star I would have.
  • LL
    Lyn
    Nov 8, 2025
    2.0
    My coffee was lukewarm warm at best, didn’t taste like peppermint or mocha, it was filled to roughly the size of a small. The donut’s tasted oaky but not fresh. I drank and ate what I got so it didn’t feel like I wasted almost $9.
  • CB
    Chelsea B
    Oct 19, 2025
    5.0
    Coffee is consistent, service is fast, prices are fair and everyone is always friendly. We visit about once a week and haven’t had any problems.
  • JM
    Jon Moore
    Oct 16, 2025
    1.0
    Wish I could leave 0. I made a small mistake on the kiosk, and was charged twice what I should have been. Upon bringing it up, the manager went INSTANTLY into arguing with me. This was as easy as re-ringing the order up and charging me the correct price, but this guy chose to argue, tell me I’m wrong, and let me walk out despite the discrepancy. Now Dunkin customer service chat line more than made up for it, and I appreciate the company for making it right, but that behavior toward a customer who was not in the wrong, should be unacceptable. I wasn’t asking for free food. I wasn’t asking for any discount. Simply to be charged the correct amount because there was a mistake with the kiosk. There’s 2 other Dunkin’s in the area, save yourself the headache.
  • MJ
    Mr. Joshua
    Sep 28, 2025
    3.0
    Only ok. At $13.99 a dozen these should be far better than they are. No church discount, no teacher discount. I don’t expect discounts necessarily, but when the cost is twice what the food is worth, they should do something. Won’t be back.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 8051 Coldwater Rd, Fort Wayne, IN?

Dunkin' is open every day from 4:30 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.