Brand Certified
Dunkin'
3.2(293 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
9821 Lima Rd, Fort Wayne, IN
46818, United States
Certified by Dunkin' • Mar 01, 2026
(260) 489-5449
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Fort Wayne, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.2
293 reviews
5 stars
110
4 stars
42
3 stars
27
2 stars
25
1 star
89
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of attention to orders.
Product Availability
Numerous reviews mentioned that the location often runs out of popular items, particularly donuts, leading to customer dissatisfaction.
Food Quality
Several customers expressed disappointment with the quality of food and drinks, citing issues such as stale items, incorrect orders, and poorly prepared food.
Management Issues
Feedback indicates a lack of effective management, with complaints about staff training, organization, and overall operational efficiency.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions amidst the overall poor service.
- APA PFeb 3, 20261.0If you’re looking for the brownie batter donuts or decent customer service I’d go elsewhere. I’ve attempted this place a few times for different things over the past year and every time they are rude and don’t have any product. Went to get a brownie batter donut this morning and was told I had to preorder to get those. What?!? I called the one on Dupont and they have plenty. Stay away from Lima Dunkin. They need new owners. Just a gross place.
- AMArianna MorelandJan 28, 20265.0this dunkin location is THE BEST!!! i was not a fan of the previous workers, but they’ve been under different management for about a year or more, and the workers are genuinely my favorite humans on this planet❤️ Baul, Hitesh, Mahdu, and Emily are all amazing. i go almost daily and they are the sweetest people ever !! and drinks are always delish! highly recommend
- DSDan SJan 19, 20264.0Prices little pricy. Service was great store very clean. Staff on top of it and helpful.
- BHBrad HustonDec 30, 20252.0Don't expect anything high quality. "Mocha" is just a cup of sub-par coffee with a squirt of syrup. Service-wise, I felt they were just putting up with having a customer. Maybe low quality here is common knowledge but I had never been to a Dunkin'. No reason to return.
- CMConnie MillerDec 28, 20251.0Not friendly and one of my donut holes had a bite out of it. They said they just look like that. No one would do that and unbelievable. I have heard terrible things about it but I thought hey I'm gonna try it. My latte was not all what I expected no flavor, no whip cream like in the picture! Try Biggby
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 9821 Lima Rd, Fort Wayne, IN?
Dunkin' is open Monday to Friday from 4:30 AM to 8:00 PM, and on weekends from 5:00 AM to 8:00 PM.
What special holiday drinks are available at this Dunkin' location?
Currently, the holiday menu features the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' products for delivery or pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services, and you can also use the Dunkin' mobile app to order ahead for a fast grab and go experience.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch options including coffee, espresso, breakfast sandwiches, and donuts.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' includes a drive-thru for convenient ordering and pickup.
What payment methods are accepted at Dunkin'?
Dunkin' accepts both debit and credit cards for payment.
Is free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers at this Dunkin' location.
What are some nearby places of interest around Dunkin' that customers might want to visit?
Nearby places include Grain and Berry (a smoothie and vegetarian-friendly restaurant), IU Health Urgent Care for medical needs, and several retail stores like AT&T and Dollar Tree.
How can visiting nearby Grain and Berry complement a trip to Dunkin'?
After enjoying your coffee or breakfast at Dunkin', you can stop by Grain and Berry for healthy smoothies or vegetarian meals, making it a great spot to continue a nutritious day out.
If I'm visiting IU Health Urgent Care nearby, can I easily grab coffee or breakfast at Dunkin'?
Yes, Dunkin' is conveniently located near IU Health Urgent Care, making it easy for patients or visitors to grab coffee, breakfast, or snacks before or after their visit.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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