Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Fort Wayne, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
287 reviews
5 stars
107
4 stars
41
3 stars
27
2 stars
24
1 star
88
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor communication.
Food Quality
Many reviews highlighted issues with food freshness, including stale donuts and cold or improperly cooked items.
Order Accuracy
Frequent complaints about incorrect orders, both in-store and online, with customers expressing frustration over missing items.
Management Issues
Customers noted a lack of effective management, with reports of unresponsive management and poor staff training contributing to overall dissatisfaction.
Availability
Consistent reports of being out of popular items, particularly donuts, leading to disappointment among regular customers.
- APAmanda Passehl3 days ago5.0The girl working there tonight was insanely polite considering she was the ONLY worker there. Our drinks were amazing and our hash browns were nice and warm. I wish I had gotten her name but she did have tattoos on her hands, it’s ridiculous and unsafe to have someone in the store by themselves. Shame on management for letting this happen.
- PSPatrick SassineOct 19, 20254.0Food was not at its best but the staff was great.
- AJAstrelle JohnsonOct 16, 20251.0Worst so called coffee I have ever had! Large frozen pumpkin coffee that tastes like it may have been made with mop water and used toilet paper! I thought i would treat myself today as I haven't had dunkin in 6 months! Can't afford the extras like this. And the one time I do i have to throw it away because this is going to make me throw up. Never again
- ABAlycin BerryOct 12, 20251.0We used to go here a lot but the service has gradually gotten worse (it was never great.) Today along with our order (coffees and donuts) I asked for two small ice waters for the kids. We have always done this and enjoy the triple filtered water coffee places use. Not only was our order wrong, they gave us tap water (which tastes like dirt here) instead of just using the water dispenser they always use. We won’t be back, as half the time we have stopped here it’s been because my kids asked for water and we get donuts and coffee as well.
- AWAmy WallenAug 8, 20251.0After asking questions about a drink I wanted (mango pineapple) I ordered and was given a strawberry dragonfruit mango pineapple refresher was not what I asked for . The problem with drive thru places anymore they rush you into ordering and some do not listen well to what you are ordering . Unfortunately the managers service he gave was poor communication , poor attitude, and poor service . After tasting and seeing what I was given the drink was ok but also to much flavor in one it was not great so I decided to go back around and kindly asked for the mango pineapple drink . The manager said you ordered that one and I said no that’s not what I asked rudely saying give me the drink I handed him the drink that he should have never taken back and was handed the correct drink with an ignorant remark of next time order the correct drink . Will never go here again , customer is not always right I kindly brought the matter in a respectful approach and was given the most disrespectful treatment a business could give . And thank goodness for reviews to post to make others aware of what you might encounter .
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 9821 Lima Rd, Fort Wayne, IN?
Dunkin' is open Monday to Friday from 4:30 AM to 8:00 PM, and on weekends from 5:00 AM to 8:00 PM.
What special holiday drinks are available at this Dunkin' location?
Currently, the holiday menu features the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' products for delivery or pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services, and you can also use the Dunkin' mobile app to order ahead for a fast grab and go experience.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch options including coffee, espresso, breakfast sandwiches, and donuts.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' includes a drive-thru for convenient ordering and pickup.
What payment methods are accepted at Dunkin'?
Dunkin' accepts both debit and credit cards for payment.
Is free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers at this Dunkin' location.
What are some nearby places of interest around Dunkin' that customers might want to visit?
Nearby places include Grain and Berry (a smoothie and vegetarian-friendly restaurant), IU Health Urgent Care for medical needs, and several retail stores like AT&T and Dollar Tree.
How can visiting nearby Grain and Berry complement a trip to Dunkin'?
After enjoying your coffee or breakfast at Dunkin', you can stop by Grain and Berry for healthy smoothies or vegetarian meals, making it a great spot to continue a nutritious day out.
If I'm visiting IU Health Urgent Care nearby, can I easily grab coffee or breakfast at Dunkin'?
Yes, Dunkin' is conveniently located near IU Health Urgent Care, making it easy for patients or visitors to grab coffee, breakfast, or snacks before or after their visit.