Chipotle Mexican Grill

Reviews

• NN

  Nick

  Nov 9, 2025
  2.0
  Might as well make the packaging smaller at this point so it at least looks full. I’m not sure how they are still in business at the price point.
• VF

  Virgilia Figredo

  Nov 8, 2025
  2.0
  This happened today (11/8/2025) 12:15pm staff : Logan Disgraceful and extremely disrespected: Everything went just great (we were coming to lunch after my son’s good swim meet) until I actually glanced through my receipt to see a charge against an item I did not ask for. Since I wasn’t asked about the item to be charged which I clearly told her not to I thought I was within my right to pick up the drink right in front of her which I did not receive. While walking away the person from across the counter walked after me asking if I had paid for the drink. I said “Yes” you have charged me and I showed her my receipt. She went on to say “next time before picking up ask me else it looks like you are “STEALING”… Seriously, is this how you train your staff to talk to customers? I’m sorry but I’m pretty sure she wouldn’t use that tone if they did not share my skin color. Was it ok to continually insinuate about stealing when it never happened in the first place? She continued to tell the same word “stealing” again and again where she could have been civil and tried to diffuse the situation. First your staff charged me without consent or any clarification and then she says “I thought you took it” and then she goes on to say “it looks like you were stealing”. Wonderful way to ruin someone’s day. I wish the people facing customers had a bit more decency to treat customers with respect. This interaction was unprofessional, disrespectful, and deeply upsetting. I hope your team takes this matter seriously and provides additional training to ensure staff speak respectfully to all customers and verify charges before making assumptions.
• SS

  Sierra Sisco

  Nov 3, 2025
  1.0
  We order chipotle a lot as a family. This location is by far the WORST. We will never return. The cheese for the kids quesadilla was not melted at all, the bowls were like soup, and the tacos were beyond messy. The toppings weren’t even inside the taco and the tacos were stuck to the container. The food taste like it’s not been made fresh. The chips have HUGE salt clusters on them and the bag is only filled not even a third of the way. Very disappointing for $100 spent.
• AA

  Anonymous Anonymous

  Oct 15, 2025
  1.0
  This is the third time I’ve tried to give this chipotle the benefit and my last time ever going back. Today chips were burnt same color as the bag they’re served in 🙄 no chimichurri at the peak of lunch good grief. Almost thought the Carne Asada was Alpo! Also do better the Carne Asada had no flavor 🙄 whole bunch of grease and parsley fyi I’m pregnant and I am so irritated cause now I’ll be nauseous for a while because I got the craving but the craving was trash!! Exactly where this $30 meal went. Chipotle DuPont area way better way better customer service and knowledgeable workers too. I chose to go here after I knew better but thanks Chipotle for irritating me today!
• CO

  Caleb Oren

  Oct 13, 2025
  3.0
  Ordered via app and scheduled pick up in the chipotlane. Ordered two meals. App said food was ready at 12:30. Arrived at 12:37 PM, gal working the drive through window said “carne asada was currently being cooked and unsure when it will be ready”. She suggested I pull into the pick up parking spot and it would be brought out. She said the other car in the pick up spot was also waiting. Waited in pick up spot until 12:57 PM when the food came out. Arrived home food was barely warm. Gal who brought the food out was pleasant. Didn’t apologize for poor service or anything but pleasant and appropriate. Overall, poor experience for fast food, which aligns with their google reviews overall.

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