Arby's

4.0
966 reviews
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Business Details

5755 Falls Dr, Fort Wayne, IN
46804, United States
(260) 459-0204
http://www.arbys.com/locations/us/in/fort-wayne/5755-falls-dr/store-6396
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5755 Falls Dr, Fort Wayne, IN
46804, United States

Hours

Reviews

4.0
966 reviews
5 stars
424
4 stars
287
3 stars
149
2 stars
44
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, especially in the drive-thru, with long wait times and order mistakes.

Food Quality

Mixed reviews on food quality; some enjoyed the meals while others received cold or poorly prepared items.

Cleanliness

Concerns were raised about cleanliness, with reports of sticky floors and unsanitary conditions.

Staff Friendliness

While some customers praised friendly and helpful staff, others experienced rude service and poor management.
  • AR
    Angelina Roberts
    Jan 1, 2026
    1.0
    Wasn't very friendly. I get that it was a holiday but you should be getting paid time and a half right?
  • AE
    Ashley Eubanks
    Dec 19, 2025
    1.0
    We had to wait at the drive thru window for 5 min before they were ready to take our order. We had to give our code no less than 10x to 2 different people. We were very patient with them. We got 2 beef and cheddars. We get them and they had no cheddar on them. My husband took them in, we got 2 new sandwiches. The had a cold slice of cheese on them! I went back in and they said they were sorry they were out of cheddar. Im not mad they ran out, Im mad they would sell something they dont have. I would have gladly got something else. It doesnt help we spent over 30 minutes there and we are on a long road trip.
  • ML
    Matthew Loy
    Dec 13, 2025
    3.0
    Food tasted good, I just feel like all fast food restaurants have lost their customer service training.
  • LE
    Lisa Edwards
    Nov 17, 2025
    5.0
    We had Gabe at the drive-thru tonight and just want to say, "Thank You!" for the wonderful service. Quick, efficient, professional, and polite! Kudos!
  • EH
    Edmund Hyde
    Nov 11, 2025
    4.0
    They forgot my drink ☹️
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