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Arby's

3.7
(511 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9831 Lima Rd, Fort Wayne, IN
46818, United States

Hours

Reviews

3.7
511 reviews
5 stars
217
4 stars
113
3 stars
65
2 stars
37
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service varied widely, with some praising individual employees for their hard work and friendliness, while others reported rude and unprofessional behavior from staff.

Food Quality

Many customers expressed dissatisfaction with the food, citing issues such as cold items, incorrect orders, and insufficient portions.

Wait Times

Several reviews mentioned long wait times, both in the drive-thru and inside the restaurant, leading to frustration among customers.

Management Issues

Customers frequently noted poor management practices, including staff being unhelpful or inattentive, and a lack of organization during busy periods.

Cleanliness

While some customers found the restaurant clean, others reported dirty tables and unsanitary conditions.
  • BM
    Brian Mihm
    Feb 6, 2026
    5.0
    Isaiah had excellent service and was working very hard. He went above and beyond. Great representative of your company.
  • AL
    Andrew Lawrence
    Feb 1, 2026
    5.0
    Came in today. Line outside was wrapped and inside was a handful of people. There were only 2-3 employees all of whom were hustling non-stop. Sure, it took a few more minutes than usual but our food was fresh and delicious. Get these employees more money or more help!
  • TS
    Trevor Stevenson
    Jan 7, 2026
    2.0
    Dude I genuinely do not understand how every time I come here, I have to wait 20 minutes. The kid in the drive through window has forgotten where he worked the last two times I’ve been here, saying “welcome to uh.. oh yeah Arby’s” twice in a row. The food was alright though, nothing to complain about.
  • AP
    A. Partridge
    Dec 5, 2025
    3.0
    We were the 2nd car in line, we've been sitting here in the drive thru for 10 mins and now were in the holding spot waiting for our order. Wth is wrong with this place, I could understand if they were busy but 3 cars total in the drive thru..... EDIT**after almost 20 minutes we got our order and it's just warm. I'd like to know what too so damn long and it's not even hot?!! ***EDIT*** Thank you to Arby's for caring enough about your customers to reach out and try to make it right. I suggest that anyone else whose had a bad experience here let them know, they do care. That's more than I could say for some other businesses. Will be returning to Arby's.
  • RP
    Rick Phipps
    Nov 11, 2025
    2.0
    Called the to see what they may be doing for veterans day.. I called another fort wayne location and they responded quickly and wanted me to go to another digital location with more than 50 character location no thanks to difficult and the kicker it there website site said hours may vary because of Veterans Day and they give nothing for Veterans Day.

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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