Location.com logo
Brand Certified

Arby's

4.1
(505 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10112 Maysville Rd., Fort Wayne, IN
46835, United States

Hours

Reviews

4.1
505 reviews
5 stars
259
4 stars
125
3 stars
56
2 stars
23
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and efficient to rude and unprofessional.

Food Consistency

There were numerous complaints about incorrect orders, missing items, and food quality, including cold or poorly prepared meals.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted dirty tables and unsanitary conditions.

Management Issues

Several reviews indicated dissatisfaction with management, particularly regarding staff behavior and handling of customer complaints.

Overall Experience

The overall sentiment was mixed, with some customers expressing loyalty and satisfaction, while others vowed not to return due to negative experiences.
  • VL
    Veronica Luvianos
    Jan 8, 2026
    4.0
    it was all good
  • VF
    Vince Fendel
    Jan 5, 2026
    1.0
    I ordered and paid on the app. When I went to pick up our food, I was told they were out of roast beef. The person at the store said he couldn’t refund our credit card, and I had to do that on the app. What? This was a terrible, terrible experience. I’d give a zero star rating if I could!!
  • JO
    Jason Oney
    Dec 16, 2025
    1.0
    To start the smell of marijuana coming from the workers standing on the side of the building was already making me doubt my experience, after being treated rudely by the manager Nikki when I mentioned the employee on the side of the building smoking marijuana and was basically told to mind my business, in all honesty I’m not a prude but that’s not a good look for a family establishment.
  • NK
    Nathanial Keolasy
    Dec 8, 2025
    1.0
    I've never done a review before, but this is my last order I'll ever make here. I'm a fan of Arby's food and have ordered it many times before. However, this location is more than a disappointment. This location does a horrid job for Arby's overall and this place has had several instances of poor service such as poorly cooked food, incorrect, missing items, etc. And today, I've ordered the steak nugget bowl with a double beef n' cheddar, and for one I get an incorrect item (steak nugget burger) instead of the bowl, second it looks like the picture I've provided (completely unappetizing burnt food). Just compare it to it's advertised photo (I know that's not a very realistic take for advertised pictures, but lets be real here), third the onion sprinkled on top is mostly just breading, I ate a few of the rings without any onion whatsoever. Everything about my order was unsatisfying. This is beyond a poor reflection or representation of what or how steak nuggets should be, let alone Arby's food.
  • CD
    Cody Davison
    Nov 26, 2025
    2.0
    The food was great - I ordered two beef and cheddars, the jalapeño poppers and the gyro. They had run out of roast beef, so two of my party didn't get the sandwich they wanted, which is fine, but I had to drive around the whole building because they were stocking with a semi blocking the entire drive-thru. They didn't make the gyro a meal, even though I had ordered it as one, and the staff felt like they had a chip on their shoulder and straight up ignored me a couple times. I would get being upset if I showed up a few minutes before they close, but it was 10, and they close at midnight.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others