Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- BreakfastAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Dairy Queen Grill & Chill
700 Highlander Point Dr, Floyds Knobs, IN
47119-9442, United States
Hours
Reviews
3.4
932 reviews
5 stars
351
4 stars
178
3 stars
122
2 stars
69
1 star
212
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers reported inconsistent food quality, with issues such as cold or undercooked items and small portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty restrooms and a messy dining area.
Pricing
Many customers felt that prices were too high for the quality of food received, with complaints about additional charges for sauces.
Management Issues
Frequent mentions of unprofessional behavior from management and staff, leading to a negative dining experience.
- MMMarcusOct 29, 20254.0No hamburgers, ran out of meat
- TCTammy CowmombaOct 27, 20255.0We are visiting from out of state. Decided that DQ would be better than golden arches for breakfast, certainly better than an allegedly nice restaurant we breakfasted at yesterday. We were greeted by an enthusiastic Taniyea (I have probably mangled her name). The service was prompt and friendly. Our breakfasts arrived quickly. The food was served hot. We were not expecting fine dining, we were expecting good food. This is what we got. We will not hesitate to eat here on future visits.
- ABApril BehlingJul 30, 20251.0Stood in lobby to decide what ice cream we wanted. We were using the app to get the promotion/ deal. The employees seen us ordering in the phone. It was around 9:30. When we went to pay it said they were closed and the manager said he didn't use the app. We left with no ice cream on our long drive home. Poor service, does not honor the app.
- BTb tJul 28, 20255.0We eat here often and have never had a negative experience. The place has always been clean and service is usually prompt.
- MBMaranda BaucomJul 22, 20251.0With Prices being what they are, it’s hard to just throw money away and then walk away… I went to DQ last week, placed my order through the drive through, gave the girl my card and then ( my mistake ) ask if the Fries were fresh? The girl leaned into her window and said… Usually Yes. I smiled and ask… what about tonight? She said No. She looked perplexed when I told her that I needed to cancel the order. She said she did and gave me my card back, but she didn’t put my money back on it. It wasn’t that it was a lot of money, but it was mine! I called the Highlander Point location, told them what had happened, the Manager took my info, and said she’d get in touch with someone who would get back with me. No one did. I called their Headquarters, told them what happened… Same thing was said… someone will get back with you! Still Nothing… it’s been a week. It’s rotten when your business is in a very small town, you have restaurants on either side of you and you don’t care enough about your customers that you think it’s ok to steal $10 from a customer! I don’t understand why people today think when people all around us are either suffering or in need of something… places like Dairy Queen want to steal a Patrons lousy $10! Dairy Queen… Do Better!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill specialize in?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and offers DQcakes.com ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill throughout the week?
From Monday to Thursday, Dairy Queen Grill & Chill is open daily from 6:00 AM to 10:00 PM. On Fridays and Saturdays, it stays open later until 11:00 PM, while on Sundays, it's open from 7:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill offer facilities for families with young children?
Yes, Dairy Queen Grill & Chill is family-friendly, offering booster seats, high chairs, outdoor seating, restrooms, and is wheelchair accessible.
Can customers order food online or via an app at Dairy Queen Grill & Chill?
Yes, customers can order online for pickup via their website and also download the Dairy Queen app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill serve breakfast?
Yes, Dairy Queen Grill & Chill serves breakfast items as part of their menu.
Is there seating available at Dairy Queen Grill & Chill, including outdoors?
Yes, the location offers both indoor seating and outdoor seating for customers.
Is free WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
What nearby eating options are available around Dairy Queen Grill & Chill?
Nearby, customers can also visit Sam's Food & Spirits, a restaurant and bar, Subway sandwich shop, and Louisville, Ky and A.J.'s Gyro Cafe known for eastern European cuisine, offering varied dining choices before or after visiting Dairy Queen.
What amenities near Dairy Queen Grill & Chill can help customers or visitors in the area?
Near Dairy Queen Grill & Chill are facilities like Marathon Gas for fuel and convenience, WesBanco and PNC banks with ATM services, and health services such as Fitzgerald Family Dentistry and Baptist Health Floyd Physical Therapy to assist with various customer needs.
Are there beauty and wellness services near Dairy Queen Grill & Chill?
Yes, nearby locations include Aesthetics by Aren, Azure Skin & Wellness Centre, Brows by Bethany beauty salon, Afterglow Esthetics LLC, and The Mane Attraction hair salon for beauty and wellness treatments.