Wendy's

3.1
805 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8000 East 96th Street, Fishers, IN
46037, United States

Hours

Reviews

3.1
805 reviews
5 stars
229
4 stars
157
3 stars
123
2 stars
78
1 star
218

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with some customers experiencing significant delays and poor communication.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, with complaints about the temperature and freshness of items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors, as well as issues with food handling.

Long Wait Times

Customers frequently noted excessive wait times in both the drive-thru and lobby, often with little to no acknowledgment from staff.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
  • JG
    Josh Gatto
    Nov 15, 2025
    1.0
    made me wait to order my food about 10 minutes. drive through employee or manager denied items on the menu in a rude manner and had a snarky reply. Then it’s still proceeded to take an additional 20 minutes for me to get damn near cold food. I don’t know what kind of place yall are running but get your establishment together I’m very unimpressed all the way around
  • TP
    The Next Prodigy
    Oct 16, 2025
    1.0
    Food was cold from the bag, the burger buns felt dry and hard, the burgers were barely reheated, and the drive thru guy at 11:30 was super rude. Plus they'd already shut down the frosty machine and wouldn't give a refund either. Had bester burgers at the gas station
  • MS
    Mark Sporleder
    Oct 3, 2025
    1.0
    No ac, out of dr pepper. Long poor service.
  • GJ
    Geoffrey Crenshaw (Jeff)
    Oct 2, 2025
    5.0
    First time here, far from home I must say the service was great. The attention to detail and my needs knowing I was on my lunch was quickly noticed by Director Samara( I believe that was her name forgive me if it wasnt). She made sure my food was fresh and got me out in a hurry, 5 stars all around!
  • AF
    Andrew Fowler
    Aug 25, 2025
    1.0
    Manager would not get off her cell phone to take order she just walked in the back still on phone when she noticed I was staring at her food i

Frequently Asked Questions About Wendy's

Is 96th St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.