Dunkin'

3.4
220 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fishers, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12660 E 116th St, Fishers, IN
46037, United States

Hours

Reviews

3.4
220 reviews
5 stars
100
4 stars
26
3 stars
17
2 stars
17
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Product Quality

Many reviews mentioned stale or poorly prepared donuts and drinks, with complaints about the freshness and taste of items.

Staff Friendliness

While some customers praised friendly staff, others noted a lack of professionalism and poor customer interactions.

Order Accuracy

A significant number of customers experienced issues with order accuracy, particularly with mobile orders and specific requests.

Management Concerns

Several reviews highlighted issues with management, including inadequate training and supervision of staff, leading to operational inefficiencies.
  • RH
    Ray Huber
    Oct 9, 2025
    1.0
    I don’t like their donuts anymore. They’re dry and not fresh tasting.
  • DH
    dana h
    Sep 15, 2025
    5.0
    Well maintained with nice staff. I can’t complain!
  • PB
    Philip Bader
    Aug 17, 2025
    1.0
    I went to pickup donuts for the kids, and was told by a young girl with a thick accent they didn't have my order. My wife placed a second order which we got double charged for. When I drove back through, they gave me one order, under the exact same name but did not mention the first order. When I drove back to correct the error, she told me that I was wrong and would not offer to make the situation right. She was perfectly content letting me drive off with a missing order that she claimed never existed under the exact same name as the second order. My bank clearly showed both orders went through. I don't know if she was embarrassed or busted. The whole situation felt like a grift and the look on her face felt like she had been caught. The whole situation felt so gross and scammy, with zero acknowledgement from them. We have visited this location for years but I think they are under new management. One of the worst experiences I've ever had at any restaurant, over basically a $20 mistake most likely due to a thick accent. Completely ridiculous, recommend avoiding this place until they get their priorities straight.
  • TJ
    Travis Jones
    Aug 7, 2025
    1.0
    Old donuts, said was “old fashion” but wasn’t.
  • HZ
    Hana Zahrani
    Jun 5, 2025
    5.0
    I stopped by this Dunkin’ today and ordered through the drive-thru for myself and my kids. We got: • 3 Egg and Cheese Croissants • 2 Strawberry Frosted Donuts The total came to $16.23. The staff were friendly and welcoming, and the location is convenient — right on E 116th Street with the drive-thru entrance located at the back. I definitely recommend giving this branch a try. I really liked it and will certainly be coming back!

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Fishers, IN?

Dunkin' in Fishers, IN is open daily from 4:30 AM to 8:00 PM.

Does this Dunkin’ location offer drive-thru service?

Yes, this Dunkin’ has a drive-thru for convenient ordering and pickup.