Chipotle Mexican Grill

2.8
682 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Fishers 116th is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9760 E 116th St, Fishers, IN
46037, United States

Hours

Reviews

2.8
682 reviews
5 stars
199
4 stars
87
3 stars
44
2 stars
53
1 star
299

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty floors and tables, and a lack of cleanliness in the kitchen.

Customer Service

Numerous customers reported rude and unprofessional behavior from staff, with complaints about poor service and lack of attention.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and inconsistent portion sizes.

Ingredient Availability

Frequent complaints about being out of key ingredients, such as guacamole, sour cream, and various meats, were noted.

Overall Experience

Overall, the location received a significant number of negative reviews, with many customers expressing dissatisfaction and a reluctance to return.
  • SH
    S H
    3 days ago
    5.0
    I've been picking food from this Chipotle every couple weeks for the last several months and am always happy with the food received.
  • TC
    Thomas Coleman
    Jan 6, 2026
    1.0
    Never again. Ordered lunch for my mom and I and went with a steak burrito. The burrito had a total of 4 pieces of steak. I reached out to Chipotle, via the website. Using the AI, "Pepper", I stated my complaint and it said it would be followed up by the store leadership. Three weeks later, no follow-up or anything. Customer service is dead. Chipotle will never see my money again. Thank you for your attention in this matter.
  • BP
    Bryndon Preston
    Jan 6, 2026
    5.0
    I was looking forward to lunch with my friend. The team at Chipotle let me know that rice would be delayed for about 15 minutes. No problem, my lunch guest was a little ways out. We got to the line to order and Honesty greeted us with a friendly smile and as we started to order the team Gabe came up with the rice, and we were off to a great meal. Laurie, Marvis, and Jacob were working back in the kitchen working away. There was friendly conversation going on as the team communicated tasks. It created a friendly buzz in the restaurant. The food was ready shortly, and we paid our bill and sat down to a delicious meal. There weren't any issues, just great customer service from the team and great food. I won't hesitate to be back to this location.
  • EY
    Ethan “Jac” Young
    Jan 6, 2026
    3.0
    Food was pretty good, but the service is kinda bad, the woman taking my order rushed me along and didn’t give me 2 of the things i asked for, and just passed my burrito off to the next dude, everyone was ok but her, she wasn’t rude just maybe a bit too quick to dismiss me cause i lowkey wanted to buy a 3rd burrito but she started talking to the next guy and making his burrito before i could respond. I just recommend online orders atp, the customer service isn’t their strong suit anymore
  • LW
    Lake Webb
    Dec 29, 2025
    1.0
    Consistently the worst Chipotle experience I’ve had. Orders messed up, extremely small portions…just overall poor quality experience. I will not be returning to this location even though the next closest is 15 minutes further.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Fishers 116th offer?

Chipotle Fishers 116th serves customizable Mexican-inspired dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours at Chipotle Mexican Grill Fishers 116th?

The restaurant is open daily from 10:45 AM to 11:00 PM.