Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, rude staff, and incorrect orders, indicating significant service problems.
Food Quality
Many reviews mentioned cold or improperly prepared food, with some customers experiencing food safety concerns.
Cleanliness
The dining area and facilities were often described as dirty and poorly maintained, contributing to a negative customer experience.
Management Concerns
Several customers expressed dissatisfaction with management practices, citing poor staff treatment and lack of responsiveness to feedback.
Mixed Experiences
While some customers praised the speed and friendliness of service, these positive experiences were overshadowed by the overall negative trends.
ML
Maxwell Loehr
Nov 14, 2025
1.0
Quite slow, 30 mins in the drive through for the wrong food, very rough.
AM
Amber Martin
Nov 8, 2025
1.0
Today my husband ordered a plain McRib for my son. Any other time when he's ordered it, they gave him one with no pickles and onions. Today, they gave him one with no pickles, onions or BBQ sauce! Seriously?!?! Come on people it's not rocket science.
NO
no one
Nov 1, 2025
1.0
I had not been to McDonald's in the last two and a half years because every time I go to the double drive-up window they cannot get first-come-first-serve right. I can't believe that I wasted my time again in line waiting for first-come-first-serve, and they blew it again. I used to go to McDonald's a couple times a week, now I refuse. About 3 years ago, I complained at the window of this location, and the woman screamed at me for my complaint.
D2
Derek Whelan soccer 2003
Oct 19, 2025
1.0
I have ordered at this location multiple times, and almost everytime have been met with very rude customer service. While this is not the most shocking from a McDonald’s, I am writing a review due to this specific location’s constant issues. I have had now two different mobile orders that I have placed to this specific location that were confirmed and charged my account. Each time I was left waiting for 40 plus minutes and when I called was met with 0 help. The people on the phone never provided more help than rudely demanding they did not have my order. I was calm never angry each time just simply asking if they had said order. For some reason it was met with aggression and lack of help so after multiple instances of the same poor customer service I am leaving my first bad review at any place…. Ever. This is a poorly ran establishment and could use lots of help and better management support. I expect to at the very least be able to talk to someone if there is an issue with my order but for some reason they cannot maintain a basic conversation here. Thanks
KH
Kandy Hockenberry
Oct 19, 2025
3.0
I frequent this McDonald's but the last few weeks it's gone downhill I think they may be understaffed. Today I waited 30 minutes that's no exaggeration from 7: 23 to 7:53 for food and my fries were ice cold. I had already waited so long I know I couldn't even get a refund or hot fries without waiting another 30 minutes it's not worthe the $4. You could hear the employees in the back talking shit I get that they're overwhelmed but then shouldn't I get fresh fries if you're turning them out so fast. I could have gotten faster service and better food at a sit down restaurant for the same price. Let's be real you only go to McDonald's because you're looking for something fast or because you're looking for something cheap it is no longer either of those things.