Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
4830 University Dr, Evansville, IN
47712-6584, United States
Hours
Reviews
3.9
355 reviews
5 stars
167
4 stars
94
3 stars
27
2 stars
21
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful attitudes.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, indicating a recurring problem with order accuracy.
Food Quality
Feedback varied on food quality, with some praising the ice cream and chicken strips, while others complained about cold food and poorly prepared items.
Cleanliness
Several customers expressed concerns about the cleanliness of the location, with reports of unsanitary conditions and a lack of proper hygiene practices.
Service Speed
Customers frequently mentioned slow service, particularly during busy times, leading to long wait times for food.
- JHJessica HoltOct 18, 20251.0Went here with my husband and son for my birthday. We had no issue waiting in line to place our order. I work in the food business I understand. The girl came to the register didn't ask to take my order. She just stared at us. I told her I had a coupon on my app for a free kids meal and I got no response from her. So I just start to place my order the whole time im placing my order she is tapping her nails on the counter like I am bothering her. I then go to scan my app and she says it doesn't work. And continues to rap her fingers and says is that all very rudely and my husband told her yes that's all and we left because it is not hard to be polite to someone who is being polite to you. We just wanted to celebrate my birthday with some good food and some ice cream but the customer service definitely ruined that for us. She definitely didnt want to be there. She had already told another employee who was working drive thru that she wasn't going to take the orders on counter but did it anyways. I will not be visiting dairy Queen for awhile. Bad customer service definitely ruins places for me.
- SMS.b.b MikelAug 26, 20255.0Always check your bags for food ordered mutiple times I've ordered 1 extra gravy and paid for it to never receive it. Oh well I guess donating to Dairy Queen
- ATAndie TurpenAug 25, 20251.0I’m not the type of person to make a review unless I feel STRONGLY about something. Now I could understand a little wait, but I sat in the curbside pickup for over 30 minutes. I watched car after car go thru the drive thru. I watched the girls behind the counter look & acknowledge my presence several times, just to finally call them and they have a bad attitude from the moment they answered the phone, to the moment they brought the freezing cold food out to me. I could handle that wait even if I got the hot and fresh food I came for, but instead the literal box for chicken tenders was cold to the touch, every bit of food inside was as well. And the chicken tenders were maybe 3 bites a piece. I wasted too much time and money to leave this unsatisfied, don’t go to this one if you have the choice.
- CCC CAug 16, 20252.0Went to drive thru. Ordered the 4 piece chicken strip dinner. When I got home I was very disappointed The pieces of chicken were so small. I would say it took 2 pieces to actually make one strip. My advice... Check your ordered before you leave every time. Also they just handed me the box out the window. Not in a sack. So I had to put it on the floor board so if there was any grease it would not get on my car seat. What is happening to good service???
- BJBailee JonesAug 4, 20251.0Cashier would not take my order for the special promotional deal. If I was perhaps told that the deal was only through the app I wouldn't be so angry, but instead she just kept going over and over again on how I was wrong. I will not be coming back to this dairy queen, and I won't recommend it to anybody ever.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQcakes® including birthday cakes.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill a family-friendly location?
Yes, the location welcomes families and children and features booster seats, high chairs, and outdoor seating.
Is WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is provided at this location for customers.
Can customers order food online from Dairy Queen Grill & Chill?
Yes, customers can place pickup orders online via the Dairy Queen website.
Are there restroom facilities available at Dairy Queen Grill & Chill?
Yes, the location has restroom facilities for customer use.
What nearby places can I visit along with Dairy Queen Grill & Chill?
Nearby you can visit Mark's Fireworks for shopping or Liquor Locker for drink purchases, both are close to Dairy Queen Grill & Chill.
What dining options are available near Dairy Queen Grill & Chill?
Nearby dining options include G D Ritzy's burger restaurant and Ambartaj Indian Restaurant for Italian cuisine, offering variety beyond Dairy Queen.
Are there any family-friendly attractions near Dairy Queen Grill & Chill?
Yes, the Evansville Vanderburgh Public Library: Red Bank Branch and EVPL Red Bank public library are nearby, great for family visits before or after dining.