McDonald's

3.4
1556 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7340 W State Road 28, Elwood, IN
46036, United States

Hours

Reviews

3.4
1,556 reviews
5 stars
456
4 stars
354
3 stars
331
2 stars
157
1 star
258

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, with some waiting over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Numerous complaints about rude staff and poor customer interactions were noted, impacting overall experience.

Cleanliness

Several customers mentioned unsanitary conditions in the dining area and issues with food safety.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold, stale, or improperly prepared items.
  • SD
    sniping dragon
    Jan 1, 2026
    1.0
    They have nobody who wants to work at the front and take peoples orders was at the store for over 45 minutes waiting for food
  • SG
    Savannah Garcia
    Dec 20, 2025
    1.0
    I got one complaint I just ordered a sandwhich and asked for no sauce and it was printed on the box no sauce but i open it up and there was the most sauce I’ve ever seen and both orders were the same thing I’m very annoyed and disappointed and also no one answers the phone calls
  • NK
    Nathan Kendall
    Dec 3, 2025
    1.0
    I had ordered my food on the app 15 minutes early so when I got there I wouldn’t have to wait long I thought but no I got inside and had waited another 30 minutes and still never received my food. I had tried to refund my order but it wouldn’t let me either bc I had a limited amount of time to get food
  • AD
    Amber Durnell
    Nov 30, 2025
    2.0
    Ordered a large Coke in the drive through with our dinner and they gave us a large soda cup full of cold black coffee. Looked similar, so we didn’t notice until driving down the road and my husband took a huge sip he almost spat out across the windshield. We love that there is a McDonald’s at this intersection, as it is a nice place to stop on our long drive, but that’s a pretty big error. I’m not even sure a large black coffee would be served in this type of cup. I half wonder if they were cleaning the coffee machine or something and gave us the discarded coffee, which is disgusting. Again, we like that there’s a fast food option at this location, but I really hope they can improve their accuracy and their standards going forward.
  • MM
    M
    Nov 5, 2025
    1.0
    Usually this is the best McDonald’s to go to never had any issues till tonight. I asked simply for “2 triple cheeseburgers with extra ketchup” I get the burgers with extra ketchup and no cheese, pickles or onions I had asked them to remake them and handed the recipe to them, they asked for the burgers back and and took the same burgers and added more ketchup and handed the burgers back still with only ketchup. As a past manager that is a food safety violation and just all around just not right. I love this location but I’ve never had such a hard time with something so small here

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location in Elwood, IN?

The McDonald's in Elwood is open from 5:00 AM to 11:00 PM every day of the week.

When is the drive-thru at this McDonald's open?

The drive-thru operates daily from 4:00 AM until midnight (12:00 AM).