Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Food Temperature
Numerous reviews mentioned receiving cold or room temperature food, with complaints about the quality and freshness of items.
Cleanliness
Several customers noted dirty dining areas and unsanitary conditions, including unclean floors and poorly maintained restrooms.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, or poorly prepared food, leading to frustration.
Management Issues
Reviews indicated problems with management, including rude behavior and lack of effective oversight, contributing to overall dissatisfaction.
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Brandon Walter
Nov 6, 2025
1.0
Took over 20 mins for food and never got it. Had to request a refund.
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M
Nov 5, 2025
1.0
Usually this is the best McDonald’s to go to never had any issues till tonight. I asked simply for “2 triple cheeseburgers with extra ketchup” I get the burgers with extra ketchup and no cheese, pickles or onions I had asked them to remake them and handed the recipe to them, they asked for the burgers back and and took the same burgers and added more ketchup and handed the burgers back still with only ketchup. As a past manager that is a food safety violation and just all around just not right. I love this location but I’ve never had such a hard time with something so small here
TB
Tabitha Bulla
Nov 2, 2025
1.0
Ask them 3 times can you take my order got told yes one secong. After 3rd time i said choice word and walked out
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Peter Fromelius
Oct 25, 2025
1.0
Food took over 20 min to receive. It was room temperature. Could not find anyone to complain to. Also, did not have any monopoly game pieces on food items...said they were out.
CH
Cynthia Hamer
Sep 29, 2025
3.0
This trip to McDonald's, was my husband and I, giving the Elwood location another chance after an extremely long period of time, where we we're refused to ever return to The Elwood McDonald's after the absolutely disgusting conditions of the interior of the restaurant! This was our previous and we thought our last food run to the Elwood McDonald's. However, I was cravin' a Big Mac and my husband was willing to tryout the location again too. So we crossed our fingers that the Management of McDonald's Elwood had started to make their employees keep the restaurant and kitchen absolutely clean! Free of food born illness and germ free. The problem is that when I was working, it was always in a restaurant setting from server to management eventually, but there were efforts to learn all the positions that contribute to running a successful restaurant and I am still part of a generation that had Parents who instilled a work ethic in me. So when I walk into a restaurant, I don't want to see the evidence of a massive, dried spill of something liquid at the front of the inside where you order and wait for your food, and instead of there apparently not being a Great, Go-Getter employee working possibly being in all off Indiana, but a employee who would have cleaned up the Massive, Dried up Spill when it happened. Also, I don't think anyone has ever wiped off the POS Systems on the counter where customers receive their food. Those Scream Health Code Violation right when you walk in the location! Anyway, this last time at least the Fries were molten hot and fresh, which made them the tastiest, my Big Mac was warm food too and satisfied my craving! The only problem with the food was, the Limited Time Golden Deluxe Chicken Sandwich, we fell for the photograph advertisement pictures that made the sandwich look amazing! It was actually incredibly dry, and it was just a chicken sandwich with McDonald's secret sauce on it. So nothing to right home about on the Chicken Sandwich. Oh, and at least the floor was clean, however the POS Systems had I swear an ever growing layer of muck on the screens. So it depends on how much shitty service in restaurants, retail, and other businesses, a person is willing to tolerate because thats just apparently how it is.
What are the regular business hours for this McDonald's location in Elwood, IN?
The McDonald's in Elwood is open from 5:00 AM to 11:00 PM every day of the week.
When is the drive-thru at this McDonald's open?
The drive-thru operates daily from 4:00 AM until midnight (12:00 AM).
Can I get delivery from this McDonald's? What are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:30 PM.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup service is available at this location.
How can I place an order using mobile apps for this McDonald's?
You can order using the McDonald's app available on the Apple App Store and Google Play Store, or via the provided online order link.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What kind of services does this McDonald's location provide?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Where is this McDonald's located?
This McDonald's is located at 7340 W State Road 28, Elwood, Indiana, 46036, USA.
What nearby restaurants can I visit near this McDonald's in Elwood?
Nearby restaurants include Pizza Hut, China Buffet, Wendy's, and Mr. Happy Burger, which you might explore before or after your visit.
Are there any health or medical centers near this McDonald's?
Yes, nearby health and medical centers include Advanced Pain Management of Elwood, St. Vincent Medical Group, Peyton Manning Children's - Elwood Pediatrics, and Ascension Medical Group - St. Vincent - Elwood Walk-in Care.
What fitness centers are close to this McDonald's in Elwood?
Flex Fitness and Anytime Fitness gyms are located nearby for your workout convenience.