McDonald's

2.8
2964 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2808 N Cassopolis St, Elkhart, IN
46514, United States

Hours

Reviews

2.8
2,964 reviews
5 stars
640
4 stars
428
3 stars
600
2 stars
369
1 star
927

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, with some employees being rude or dismissive.

Food Quality

Mixed reviews on food quality; while some found it fresh and hot, others experienced cold or stale food, and several reported food safety concerns.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty restrooms and overall cleanliness of the restaurant.

Machine Malfunctions

Frequent complaints about broken machines, particularly the ice cream and shake machines, leading to customer dissatisfaction.

Inconsistent Experience

Customers noted that experiences varied widely, with some visits being satisfactory while others were disappointing, indicating a lack of consistency in service and food quality.
  • HR
    Haylee Robertson
    4 days ago
    2.0
    took forever. food was cold. only thing that was good was the dr. pepper.
  • NN
    Naxa Nid
    4 days ago
    2.0
    Last few experiences here have been bad. This time after about 15 minutes a observation manager noticed that I had been patient waiting. Came to me and asked if I had been served. I simply replied. He walked to the back and made my order personally and brought it to me. He was great at his job. I thank you so much for that. The restaurant had a smell to it. No ketchup, no napkins, no cup lids, food was as expected.
  • WG
    W G
    6 days ago
    5.0
    I thought it was closed down, and it's an inconspicuous, unremarkable corner entrance. The service was top notch, the store was clean, all shelves stocked, we got a big box at a great price, and the family was happy with Dad. So that's kinda priceless
  • AM
    Amber Moore
    Nov 15, 2025
    1.0
    Came in yesterday with my husband and child waited a good 20 minutes with zero service. 2 guys looked at us and walked away and just stood around doing nothing. At least 3 people walked out including us.
  • JC
    Juan David Garcia castellon
    Nov 9, 2025
    1.0
    Pague por una hamburguesa con bacon y me la entregaron sin el,pido que cuando uno pida algo le den el pedido tal y como lo ordenó por qué es un robo pagar por una y que te den otra que nada que ver

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Elkhart, IN?

McDonald's in Elkhart, IN operates 24 hours a day, 7 days a week including drive-thru and delivery services.

Does McDonald's offer delivery and curbside pickup?

Yes, this McDonald's location offers delivery and curbside pickup services.