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McDonald's

2.8
(2994 reviews)

Business Details

2808 N Cassopolis St, Elkhart, IN
46514, United States
(574) 327-6188
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2808 N Cassopolis St, Elkhart, IN
46514, United States

Hours

Reviews

2.8
2,994 reviews
5 stars
646
4 stars
428
3 stars
608
2 stars
370
1 star
942

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported receiving cold or stale food, with many instances of incorrect orders and missing items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Inconsistent Experience

Feedback indicated a wide variance in service and food quality, with some customers having positive experiences while others faced significant issues.
  • JV
    Jacob Vandenburg
    3 days ago
    1.0
    They don’t answer the phone probably because they don’t want to hear complaints. Lazy can’t even stick stickers on the bag if DoorDash or was telling the truth they do not look like they’ve been unstuck. They just look like they haven’t been put on.shake machine always broke didn’t get shake btw I ordered of McDonald’s app not door dash McDonalds app can’t even find away to get my money back
  • AB
    Austin Bertschy
    Feb 22, 2026
    1.0
    The entire staff on 2/22/26 at 5:29 needs to be evaluated for termination. Just did a DoorDash order for a customer who just had half their order forgotten by the staff. Upon pick up the staff was giggling and sitting in lobby not working and told me somebody took the order and refused to remake it until I escalated the situation.
  • AB
    Ashlee Burroughs
    Feb 18, 2026
    1.0
    Missing shamrock shakes :(
  • JH
    Jordan Hall
    Feb 16, 2026
    1.0
    The fastest McDonalds I’ve been to simply because they make their food in advance so as soon as I ordered they just gave me old food and dipped the fries back in the fryer until they were indistinguishable from the napkin. Hard and brown fries and I got to listen to the workers complain about how hot it is in the kitchen and that’s the reason for the horrible food
  • CC
    Christian Nickolas Castner
    Jan 18, 2026
    1.0
    Hate to give a 1 star because McDonald's is the place where you can grab a burger and fries and not have to worry about spending $50+ so it's budget friendly, but I do gotta say the service lately isn't going anywhere except for down. Yeah, you want something quick, easy on the wallet, but no one wants to fight with employees over missing food items, or cold food. Breakfast and lunch you normally get the correct order but if you're trying to grab something late at night, check your food before you get home or plan to go back out to get it fixed.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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