McDonald's

2.8
2982 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2808 N Cassopolis St, Elkhart, IN
46514, United States

Hours

Reviews

2.8
2,982 reviews
5 stars
645
4 stars
428
3 stars
602
2 stars
370
1 star
937

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and staff being unresponsive or rude.

Food Quality

Many reviews mentioned cold or incorrect food orders, with some customers experiencing food safety concerns.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Mobile Orders

Customers frequently experienced problems with mobile orders, including orders not being found or prepared.

Management Concerns

There were complaints about management's handling of customer issues and overall store operations.
  • GL
    Gianna Loughman
    Dec 31, 2025
    3.0
    Listen…I know yall are a McDonalds. I know you guys are crazy insane busy probably a better part of the day but you guys really need to start looking at modifications on items. AGAIN I know it’s a pain in the ass but you are literally being paid to do so lol….plus out right ignoring when someone requests “nothing” on an item is a huge risk for an allergic reaction.
  • SS
    Sean Singell
    Dec 26, 2025
    1.0
    Must not wanna work. Shut off outside lights to deter customers. Bad business
  • JC
    Jada calhoun
    Dec 14, 2025
    1.0
    I was here because the app said they was still serving and I was there a hour before it said the serving was over the lobby was unlocked people were smoking weed cars lined up outside and when I get inside I hear the manager who one worker said name was red and he told me get out I don't have a vehicle then walked out ,okay fine so I wasn't sure like who I could ask about my refund and as I'm standing there I'm recording workers touch equipment , food , with bare hands , not only that it was a trash bin just right in front of the fried so I actually didn't mind canceling because during the day this store is not like this I just hate that it's negative degrees outside and yet the manager is outside smoking and we all have to cancel our orders? Why not turn off mobile orders? Why act like yall are serving and you stopped a hour early and not only that why as a manager are you allowing your crew to handle food with no gloves? I reached out to the number that I seen hanging on the wall so this just for anybody that wants to come to this location after 12 , THIS STORE IS NOT 24 HOURS GO TO THE ONE DOWNTOWN ON MIAMI STREET trust me you'll save time
  • AT
    Alexzaya Tolosa
    Dec 13, 2025
    1.0
    Placed a DoorDash order 20 mins later still says there preparing order and will not answer phone calls
  • CJ
    Chloe Jackson
    Dec 7, 2025
    1.0
    We visited this location on 12/6/2025 at about 10:25 p.m. We were told at the speaker they were taking orders at the second window. We waited in line for about 15 mins and when we got to the second window the lady told us “i’m so sorry, we’re now taking orders at the speaker”, insinuating that she wanted us to go all the way around again, while we had our newborn in the car and had already been waiting in line, and had already ordered and paid via the app. We informed her that we had a mobile order and she tried to inform someone over her headseat of this. Quickly after a man in a manager shirt came to the front and you could see was making this worker in the window very upset and uncomfortable. They made our food and I’m not even joking filled the fries halfway. Like if you looked straight at them, you couldn’t tell there were fries in it. We had also ordered two double cheeseburgers with no pickle and were given old cheeseburgers that had stickers on them from another order with “add mac sauce”. My boyfriend had asked could we purchase a cup of mac sauce as he eats his fries with it and you can’t do this on the app and there was no other time to ask, and she rang it up and charged us and politely asked for it, and he looked at her like she was crazy. I felt very bad for the girl in the window and she was very sweet to us while trying to hide she was literally about to cry because the way she was being treated. I never write reviews but this deserved one for sure.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Elkhart, IN?

McDonald's in Elkhart, IN operates 24 hours a day, 7 days a week including drive-thru and delivery services.

Does McDonald's offer delivery and curbside pickup?

Yes, this McDonald's location offers delivery and curbside pickup services.