Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, especially in the drive-thru, with long wait times for orders.
Food Quality
Mixed reviews on food quality; some customers enjoyed their meals while others received incorrect or poorly prepared items.
Cleanliness
Numerous complaints about the cleanliness of the restaurant, including dirty tables and restrooms.
Staff Attitude
While some customers praised the friendliness of the staff, many others reported rude service and poor customer interaction.
Order Accuracy
A significant number of reviews mentioned issues with order accuracy, including missing items and incorrect orders.
TS
Taylor Shupinsky
1 day ago
1.0
Went and everything was moving fast in the drive thru, then they parked us by the second window. 6 cars move around me and get their food. We got two burgers a 4 piece chicken nugget and fries. 23 minutes go by and the food runners kept asking what we had. Finally my husband went inside where they say they lost our order and it would take at least 15 minutes to make the order. Got a refund. When asked how they lost an order the female manager said “it just happens”
Never again
BS
Barry Spicer
Nov 17, 2025
5.0
Great when your hungry!!
SS
SimplyFuzzyBottoms
Nov 1, 2025
4.0
It's a decent McDonald's as far as McDonald's goes. The typical "our shake machine is broken" crap happens way too often. Still, you can usually get good service and get thru the drive thru pretty fast. I hate all the sterile modern boring decor of McDonald's and all other fast food chains. They used to have personalities.
SA
Simon Abrahamson
Oct 23, 2025
1.0
How methed out do you really need to be to get through your shift? Ordering takes forever and then you just get a bag of nonsense
CC
Chloe
Oct 18, 2025
1.0
Oh boy-this is going to be a long one.
For clarity-this negative review is for the management not the employees or food.
We broke down in the drive through.
They asked us to pull up so we were in the last spot just after the second window.
Car completely died. Won’t turn over-nothing.
An associate brings out our food and I tell her about the situation and that I’ve called a tow but it’s going to be 30 minutes. It was so dead the 4ways wouldn’t even turn on so I wanted them to be aware.
A few minutes later a couple of ladies come up and ask me to move. I explained the situation and they just said “well you need to move it.”
They offered to have a couple guys push it but it wouldn’t even go into neutral to do so. It’s dead dead.
No one has cables.
A few minutes later a couple of guys come out from the kitchen and started troubleshooting. They eventually decided to take the battery out of their personal car, put it in mine, then move the truck.
While doing this someone who I’m assume is the manager and is the one who asked these guys to get me out of the drive through pokes her head out and yells, YOU’RE ON THE CLOCK THIS COUNTS AS YOUR BREAK.”
You know, to the guys I’m assuming she sent out to take care of the me being stuck in the drive through situation.
The other battery got me moving and out of the drive through and they gave me a run down of what they think could be the issue then go back to their actual job.
These employees were so kind and went above and beyond despite their nasty manager.
Thank you SO SO SO much for all your help. I hope your boss comes back to reality one day.
P.s. Also our food order was wrong :/
Sticker was correct on the bag but items in the bag were not correct.
What are the operating hours of McDonald's in Edinburgh, IN?
McDonald's in Edinburgh, IN is open 24/7, operating from 12:00 AM to 11:59 PM daily.
Does the McDonald's at 11995 N US Hwy 31 offer drive-thru service and what are its hours?
Yes, this McDonald's features a drive-thru that operates 24 hours a day, every day of the week.
Can I order McDonald's delivery through an app?
Yes, you can order delivery via the McDonald's App available on the App Store and Google Play Store, or through their online delivery link.
What payment options does this McDonald's location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's offer curbside pickup at this location?
Yes, curbside pickup service is available at this McDonald's.
Are there any nearby fast food restaurants besides McDonald's?
Yes, nearby fast food options include Arby's, Subway, Hardee's, and Taco Bell, providing various choices if you want to explore different menus around McDonald's.
What hotels are located close to McDonald's at 11995 N US Hwy 31?
Nearby hotels include Comfort Inn Near Indiana Premium Outlets, Hampton Inn, Comfort Inn Edinburgh - Columbus, and Hilton Garden Inn Columbus/Edinburgh, convenient for overnight stays near McDonald's.
Are there any nearby coffee shops besides McDonald's?
Yes, Starbucks is located nearby and offers additional coffee and smoothie options if you want an alternative beverage spot.
How can nearby conveniences enhance my visit to McDonald's?
You can easily combine your visit with stops at nearby places like Thorntons or Ricker's gas stations for fuel and convenience items, or visit stores like JoS. A. Bank and The Kitchen Collection for shopping before or after your meal.
Where can I find restroom facilities near McDonald's at 11995 N US Hwy 31?
The Edinburgh Premium Outlets Bathroom is a nearby public restroom facility convenient for visitors around McDonald's location.