Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local East Chicago Subway® Restaurant at 2204 Columbus Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude behavior and unprofessionalism.
Food Quality
Several reviews highlighted issues with food quality, including poorly made sandwiches, old bread, and cleanliness concerns.
Cleanliness
Multiple customers noted cleanliness issues, including dirty dining areas and the presence of pests.
Order Accuracy
Many customers experienced problems with order accuracy, receiving incorrect items or insufficient toppings.
Service Speed
Numerous reviews mentioned slow service, particularly during busy times or at the drive-thru.
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Margarita Weathersby
Feb 21, 2026
1.0
This is THEE absolute WORST experience I’ve ever had with subway. I placed my order via subway app and my sandwich wasn’t made right and it looked very poor and taste poor as well. I didn’t get the cheese I ordered on my sandwich and when I went in the store to discuss the matter I was given 3 slices of cheese for this tiny sandwhich. Which by the way was visibly TINY for a footlong! Save yourself the trouble from ordering here unless you watch them make your sandwich because you’ll be disappointed.
FM
fidaa mohammad
Jan 27, 2026
1.0
I am writing to express my disappointment with the service I received from your Subway location.
First, I attempted to contact the store by phone more than 15 times, and no one answered. On the one occasion when the phone was answered, the call was immediately hung up without any explanation or communication. This was extremely unprofessional and frustrating.
Second, when I placed my order, I specifically asked for all extra ingredients on my sandwiches. However, when I received my order, the sandwiches were almost empty and did not include what I clearly requested. This is unacceptable, especially considering that customers pay extra for additional toppings.
I expect better customer service and accurate order preparation from a brand like Subway. I hope this issue is taken seriously and addressed promptly.
Please contact me to resolve this matter.
Thank you for your time.
MT
MyPatricia Turner
Dec 17, 2025
4.0
Bread was old.
NN
Niki Lucas netcastnews
Sep 14, 2025
1.0
Person in front of me spoke very little English he told the cashier (Black decent) the two sandwiches he wanted when she got those he told her another in a rude voice she said next time tell me everything you want.Some young children came in ask for water and its okay to say no it is how No was said (White decent) Not today no.I ask for parme bread oh we never had that in a rude manner I infect pulled it up.The atmosphere was clean,however the customer service was rude and a feeling of we dont want to be here doing this.Alsomy son Autistic and likes his toppings on the side I was informed we dont do that well if thos is the policy great its not enforced other locations I guess and I travel all over the united states.I informed her I will note it in my review and she (White decent)Started being nice now the time was 1135pm and it was two of them there 3 customers only.Served by 7118 Subway 51522-0.Food great,Parking great,Store clean,customer service horrible and I used decent because I didn't get names.The Black decent lady did offer to that my cheese since I didn't want my break toated.I just think more people skills is needed review the camera if proof is needed 1
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Becki Goble
May 10, 2023
5.0
Always clean. I've never had a bad sandwich. Great service.
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