Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
723 reviews
5 stars
257
4 stars
165
3 stars
115
2 stars
51
1 star
135
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.
Food Quality
Numerous reviews mentioned cold, stale, or improperly prepared food, including missing items and poor presentation.
Cleanliness
The restaurant was often described as dirty, with complaints about unclean tables, floors, and kitchen areas.
Staff Attitude
While some customers noted friendly staff, many others experienced disrespectful interactions, indicating inconsistency in employee behavior.
- JBJason BrooksJan 2, 20261.0I'm from out of town. I ordered with family, I ordered a 10 peice nugget with fries. Got 9! You can't count to ten?
- IIimbecsDec 7, 20254.0We went through the drive thru. They took a bit on our food, but it was all steaming hot. I would go again.
- BCBrock CurtsNov 10, 20255.0The employees there are top of the line friendly 0 you can't go wrong with the Dave's classic
- JMJanet MyersOct 28, 20251.0Fries were cold too salty and too brown. Tasted like they were in the warmer too long. Chicken sandwich was cold.
- ESEmily SophiaSep 30, 20251.0If I could give 0 stars. I would. I wasn’t going to post but I am simply astounded. Visit Decatur store around 2:30/2:30pm today. Almost 5 minutes of me standing at the front counter waiting for any worker to come in sight. Not a single person came up to help me, and I finally left to go eat elsewhere. As I was driving around the store I saw the whole crew (looked like 3 girls) all sitting out back clearly taking a smoke break. I understand taking breaks once in a while, but all of the workers leaving the store COMPLETELY abandoned… mid day. What kind of unprofessional customer services is that?!? I can gladly say I will never be eating at this location again, and I know the workers are probably happy to hear that. But as someone who works in customer service, I know I would never act as unprofessional. This has been my final straw with this store. I have been coming here for years and over the last few months, the workers are rude and barely present in store. Some of them are clearly intoxicated by some form and can barely function. I try to ignore it because that’s none of my business what they do in their personal lives.. but (I have seen a mid age skinny woman who usually wears some kind of neck chocking thing that usually stinks of alcohol.. on many occasions) It doesn’t seem to matter if I order in store or put my order in ahead of time, something is messed up or it takes me ages to even get a workers attention to get my food. I’m so tired of it and I had to say something. Shame on the workers who just ignore customers to sit outside and smoke. Shame on the workers coming in clearly intoxicated and reeking of booze. I can’t stand to see what our food industry is turning into.
Frequently Asked Questions About Wendy's
Is 602 - Decatur 558 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 409 N 13th Street, Decatur still open?
Yes! This Wendy's location remains open and is committed to serving quality food every day through dine-in, drive-thru, and delivery where available.
What are the operating hours for this Wendy's location?
The Wendy's in Decatur is open daily from 7:00 AM to midnight, including the drive-thru.
Does this Wendy's location offer breakfast?
Yes, breakfast is served at this Wendy's with various combos, sandwiches, coffee, and sides available.
Which payment methods are accepted at Wendy's Decatur?
This Wendy's location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I order food from Wendy's in Decatur?
You can order online via the Wendy's app or website at order.wendys.com, where you can select this location for delivery or pickup.
Is there a drive-thru service available at this Wendy's?
Yes, this location offers a drive-thru service daily from 7:00 AM to midnight.
How do I provide feedback or contact the Wendy's at Decatur?
You can call the location directly at (260) 223-6898, use the customer care live chat on Wendy's website, or fill out the Customer Satisfaction Survey as mentioned on your receipt.
Are there other fast-food restaurants near this Wendy's location?
Yes, nearby fast-food options include McDonald's and Burger King, both within close proximity if you're looking for alternative choices.
What local amenities are near Wendy's in Decatur that customers might find useful?
Nearby amenities include gas stations like Marathon for refueling, and automotive services such as Custom Car Care and NAPA Auto Parts - Ridge Decatur for vehicle needs.
Are there any recreational or dining options near Wendy's to visit before or after my meal?
Yes, you can visit local spots like Hunt Brothers Pizza and The Galley seafood restaurant, or enjoy coffee at Scooter's Coffee nearby.