Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
720 reviews
5 stars
256
4 stars
164
3 stars
115
2 stars
51
1 star
134
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, unresponsive staff, and rude service, particularly during busy hours.
Food Quality
Many reviews highlighted issues with cold, improperly prepared, or missing food items, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and kitchen areas, raising concerns about hygiene.
Staff Behavior
Several customers noted unprofessional behavior from staff, including rudeness and a lack of attention to customers.
Management Concerns
Customers expressed frustration with the apparent lack of management oversight and guidance, contributing to poor service.
- BCBrock CurtsNov 10, 20255.0The employees there are top of the line friendly 0 you can't go wrong with the Dave's classic
- JMJanet MyersOct 28, 20251.0Fries were cold too salty and too brown. Tasted like they were in the warmer too long. Chicken sandwich was cold.
- ESEmily SophiaSep 30, 20251.0If I could give 0 stars. I would. I wasn’t going to post but I am simply astounded. Visit Decatur store around 2:30/2:30pm today. Almost 5 minutes of me standing at the front counter waiting for any worker to come in sight. Not a single person came up to help me, and I finally left to go eat elsewhere. As I was driving around the store I saw the whole crew (looked like 3 girls) all sitting out back clearly taking a smoke break. I understand taking breaks once in a while, but all of the workers leaving the store COMPLETELY abandoned… mid day. What kind of unprofessional customer services is that?!? I can gladly say I will never be eating at this location again, and I know the workers are probably happy to hear that. But as someone who works in customer service, I know I would never act as unprofessional. This has been my final straw with this store. I have been coming here for years and over the last few months, the workers are rude and barely present in store. Some of them are clearly intoxicated by some form and can barely function. I try to ignore it because that’s none of my business what they do in their personal lives.. but (I have seen a mid age skinny woman who usually wears some kind of neck chocking thing that usually stinks of alcohol.. on many occasions) It doesn’t seem to matter if I order in store or put my order in ahead of time, something is messed up or it takes me ages to even get a workers attention to get my food. I’m so tired of it and I had to say something. Shame on the workers who just ignore customers to sit outside and smoke. Shame on the workers coming in clearly intoxicated and reeking of booze. I can’t stand to see what our food industry is turning into.
- THTimothy HesterSep 23, 20255.0Will be going back
- VFVincent FulekiAug 24, 20255.0Very friendly service and order came out correct
Frequently Asked Questions About Wendy's
Is 602 - Decatur 558 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Decatur, IN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Decatur, IN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (260) 223-6898.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 602 - Decatur 558 Wendy’s serve breakfast?
Yes, this Wendy’s location in Decatur, IN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 409 N 13th Street, Decatur still open?
Yes! This Wendy's location remains open and is committed to serving quality food every day through dine-in, drive-thru, and delivery where available.
What are the operating hours for this Wendy's location?
The Wendy's in Decatur is open daily from 7:00 AM to midnight, including the drive-thru.
Does this Wendy's location offer breakfast?
Yes, breakfast is served at this Wendy's with various combos, sandwiches, coffee, and sides available.
Which payment methods are accepted at Wendy's Decatur?
This Wendy's location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I order food from Wendy's in Decatur?
You can order online via the Wendy's app or website at order.wendys.com, where you can select this location for delivery or pickup.
Is there a drive-thru service available at this Wendy's?
Yes, this location offers a drive-thru service daily from 7:00 AM to midnight.
How do I provide feedback or contact the Wendy's at Decatur?
You can call the location directly at (260) 223-6898, use the customer care live chat on Wendy's website, or fill out the Customer Satisfaction Survey as mentioned on your receipt.
Are there other fast-food restaurants near this Wendy's location?
Yes, nearby fast-food options include McDonald's and Burger King, both within close proximity if you're looking for alternative choices.
What local amenities are near Wendy's in Decatur that customers might find useful?
Nearby amenities include gas stations like Marathon for refueling, and automotive services such as Custom Car Care and NAPA Auto Parts - Ridge Decatur for vehicle needs.
Are there any recreational or dining options near Wendy's to visit before or after my meal?
Yes, you can visit local spots like Hunt Brothers Pizza and The Galley seafood restaurant, or enjoy coffee at Scooter's Coffee nearby.