Papa Johns Pizza

3.7
279 reviews
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Business Details

620 S 13TH ST, Decatur, IN
46733, United States
(260) 728-7272
https://locations.papajohns.com/united-states/in/46733/decatur/620-s-13th-st
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About

Pizza Restaurant
At Papa Johns Pizza in Decatur, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Decatur pizza for any occasion. Call us for pizza delivery in Decatur or stop by 620 S 13TH ST for carryout to order the best pizza in Decatur, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
620 S 13TH ST, Decatur, IN
46733, United States

Hours

Reviews

3.7
279 reviews
5 stars
141
4 stars
48
3 stars
17
2 stars
13
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and management, as well as issues with phone orders and order accuracy.

Food Quality

While some customers praised the pizza and specific menu items, many expressed disappointment with the quality, including undercooked or incorrectly made pizzas.

Timeliness

Several customers reported long wait times for both pickup and delivery, with some orders taking significantly longer than estimated.

Staff Friendliness

There were mixed reviews regarding staff friendliness; while some customers noted friendly service, others reported rudeness and lack of assistance.

Management Issues

Multiple reviews pointed to management problems, including poor handling of customer complaints and inadequate support for staff during busy times.
  • EP
    Ellie Perry
    Nov 2, 2025
    5.0
    The only woman working was delightful and made us delicious pizza
  • SM
    Sara maam
    Oct 4, 2025
    4.0
    Complained about "being slow" and that they should have closed.
  • ZH
    Zenah Handshoe-Eguia
    Sep 22, 2025
    5.0
    Y'all please give that sweet angel gerke a raise 💜 Got our food on time and was so polite and even made sure we were satisfied with our order. Plus he gave us lil Halloween stickers which was so sweet
  • DM
    Debra Mills
    Sep 19, 2025
    5.0
    Food and service were great
  • JR
    Jeremy Reynolds
    Sep 19, 2025
    1.0
    Put in order for 5 p at 330 p and it wasn’t ready and they hadn’t even started excuse was they had an order for 15 pizzas I feel like this was plenty of time to have this ready or send a text that it would be delayed. Just canceled it and went to little Caesar’s instead. Next time will be going to Pizza Hut, monster pizza, or pizza king for my pizza. Also the pizza at little Caesar’s was better than I thought it would be and like half the price.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Decatur, IN?

Papa Johns Pizza delivers from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.

Can I order takeout from Papa Johns Pizza in Decatur, IN?

Yes, Papa Johns Pizza offers takeout service with hours from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.