Arby's

4.0
644 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1312 S 13th St, Decatur, IN
46733, United States

Hours

Reviews

4.0
644 reviews
5 stars
277
4 stars
190
3 stars
101
2 stars
24
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, understaffing, and incorrect orders, leading to frustration.

Food Quality

While many enjoyed the food, there were complaints about inconsistency, overpricing, and specific items being poorly prepared.

Customer Experience

Some customers praised friendly staff and good service, but others noted unprofessional behavior and lack of responsiveness.

Dining Availability

The dining area was often closed due to staffing issues, causing inconvenience for customers.
  • BL
    Brittany Love
    Dec 3, 2025
    1.0
    THEY ARE ALWAYS SLOW AND UNDERSTAFFED. One of the slowest in town. Carry out, door dash, are extremely slow
  • AG
    Ady Genik
    Nov 24, 2025
    4.0
    It was nothing special this time
  • GM
    Gabby Mccoy
    Sep 30, 2025
    1.0
    Paid for a jamoca shake and they repeatedly gave me a chocolate shake. I told the girl at the window and she proceeded to argue with me that "she didnt know how it wasnt one". Needless to say....paid good money for shit I didn't want because she wasnt budging. AWESOME CUSTOMER SERVICE CHICK!
  • JA
    Jamie Allred
    Sep 24, 2025
    3.0
    Good food but waaaaay over priced!
  • VB
    Virginia Bressler
    Sep 11, 2025
    5.0
    Try the loaded Italian, it is so good!