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Arby's

4.0
(646 reviews)
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Business Details

1312 S 13th St, Decatur, IN
46733, United States
(260) 724-4424
http://www.arbys.com/locations/us/in/decatur/1312-s-13th-st/store-5915
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1312 S 13th St, Decatur, IN
46733, United States

Hours

Reviews

4.0
646 reviews
5 stars
280
4 stars
190
3 stars
100
2 stars
24
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, with specific mentions of good roast beef and mozzarella sticks, though some reported inconsistencies in quality.

Service Speed

Feedback on service speed was mixed; while some praised quick service, others noted frequent delays and understaffing issues.

Customer Service

Customer service experiences varied, with some reviews highlighting friendly staff and good service, while others reported rude interactions and order mistakes.

Pricing

Many customers felt the food was overpriced, although some believed it was worth the cost due to quality.

Dining Experience

The dining area was often closed due to staffing issues, leading to frustration among customers, especially truck drivers.
  • AP
    Andrew Pierce
    Feb 14, 2026
    5.0
    Always great food and service
  • JJ
    Jesse Jacob
    Jan 22, 2026
    5.0
    Always very friendly! Love coming here for the food and they're really quick too at getting it!
  • BL
    Brittany Love
    Dec 3, 2025
    1.0
    THEY ARE ALWAYS SLOW AND UNDERSTAFFED. One of the slowest in town. Carry out, door dash, are extremely slow
  • AG
    Ady Genik
    Nov 24, 2025
    4.0
    It was nothing special this time
  • GM
    Gabby Mccoy
    Sep 30, 2025
    1.0
    Paid for a jamoca shake and they repeatedly gave me a chocolate shake. I told the girl at the window and she proceeded to argue with me that "she didnt know how it wasnt one". Needless to say....paid good money for shit I didn't want because she wasnt budging. AWESOME CUSTOMER SERVICE CHICK!
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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