Dairy Queen Grill & Chill

Reviews

• FM

  Frances Meschino

  5 days ago
  1.0
  This is the slowest fast food restaurant I've ever been to.
• RH

  Randy Hausz

  Feb 15, 2026
  1.0
  We were in drive up for 15 min with only 3cars in front of us then when we got to window we saw our order sitting on counter melting and employee walk away from window and we waited another min then drove off never got our order very disappointing knowing we were paying high prices this is why we drive out to frosty boy when they are open we sure miss them in the winter
• EJ

  Erick Jones

  Jan 31, 2026
  1.0
  The owner obviously doesn’t like Veterans or there service animals!! Will never spend money here again. Learn some respect or get cancelled!!!
• TG

  The GodFotta

  Jan 28, 2026
  1.0
  I have been a patron of this establishment for years. I am a 17 year Army Veteran with a service animal. I have spent thousands of dollars at this location and never had any issues. The owner discriminated against my medical service needs animal today. I went to DQ for lunch like I do 2 to 4 times a week. It also gives me a chance to charge my phone. After finishing up my lunch today on my walk home I was informed by Cumberland PD that I am being trespassed and can no longer go to this location. It is the only restaurant in walking distance for me and my service animal. I asked the officer why and they had no reason to report other than it was by the owners request. This is not right
• JG

  Jennifer Goldman

  Jan 13, 2026
  1.0
  Employees blame customer for issues until they get proven wrong. Then they just say theres nothing they can do about it and to have a nice night. I placed a scheduled pickup order for 7:15pm yesterday (1/12/2026). Placed the order while at my kids gymnastic classes so we could pickup on the way home. It was for a birthday dinner. We got to diary queen around 7:20pm and go to the drive thru to let them know we had a scheduled order pickup. They told me to pull around. Then once I got to the window the gentleman let me know they didn't see an order got submitted. I looked at my order on the app and saw I did received an email saying "The ordering system was not able to transmit an order (#40887122726354945) scheduled for today. There was an issue communicating the order to the in-store system." OK, no big deal. The guy at the drive through said I could pull around and replace the order. So thats what I tried to do. Only to realized my 50% off coupon I used on the first order was now no longer available. It was a big order so it was a lot of savings. Decided to go inside with my daughter to see if there was anything they could do to honor the 50% off if I placed the order inside. Instead I was met with people who kept trying to tell me the reason it got canceled was because I didn't pick it up on time. I had to explain MULTIPLE TIMES it was a scheduled for 7:15pm and we got there around 7:20pm. Then they tried saying I must of ordered at the wrong location. Opened the app up to show them my order, location, and pickup time. Then again I said I understood it was an online order issue, not their fault and that I was willing to reorder and pay if they could at least honor the 50% off coupon my app wouldn't let me reuse since it got "used" with the first order that never went through. Showed them every detail of my order. What I ordered, how much, how much the discount was, the coupon etc. They just shrugged and said nope sorry there was nothing they could do... which I've worked at plenty of enough places to know there is a manual way they could of input that discount but they didn't care. If there really wasn't a way they could of then that sounds like a bigger issue with the company. They just wanted to blame me until I showed them all the proof of everything I was tryimg to explain. Then they just shrugged their shoulders and said "have a nice night" and walked away to keep gossiping with their fellow younger employees there. So we went home without all of the food we ordered for a birthday dinner nor ice cream cake and a lot of anger. I love DQ, and was very excited for our planned dinner and cake, but after being treated like that I definitely will not be going back to that location until they either get new employees who know what they're doing or new ones who are more respectful and helpful. Sorry for the long review. I rarely leave them but thought this needed to be talked about.