Wendy's

Reviews

• DD

  Devin

  Nov 16, 2025
  1.0
  Never had to write a review for a restaurant, this Wendy’s had to be the most poorly managed restaurant in the city, constantly get orders wrong, horrible service, horribly packed, some how managed to give me something not on the menu, I’ve seen people paid less do more better. This place is genuinely a joke, don’t come here at all.
• WT

  wesley thornton

  Oct 5, 2025
  1.0
  Would never go back to this location again.. Ordered Chicken tenders was asked to pull to the waiting area then waited 15 minutes for my food, just for them to get the order wrong..Went back around the drive thru the employees (Fin in general; the young black woman with braces and poorly done dreadlocks) took my food back through the drive thru window (cross-contaminated) then gave me the order back incorrect a second time ! After I tried to explain the situation in a very polite and rational manner, The associate, Fin, grew irritated told me she could not help me and told me to leave a bad review and call corporate so that I did. I hope no one else has to deal with that type of poor service from those unprofessional employees.
• MM

  MZerose2

  Oct 1, 2025
  1.0
  Foods not good, and y'all charging for sauce....won't return!!!
• JR

  Justin Rechter

  Sep 10, 2025
  2.0
  I don’t usually leave reviews unless something is really exceptional or really disappointing. I think this is how most people operate. So I don’t think a 1-star review is fair here - as my family has eaten at this Wendy’s many times over the 10 years we have live in Crown Point, and there’s a reason we kept going back. But lately, the quality and service have slipped so much that it’s hard to ignore. We’ve always preferred Wendy’s over other fast food, especially on busy nights after kids’ games. We like that there are options beyond just burgers and fries—my personal go-to has always been the chili. That’s why it’s been frustrating to see those options either unavailable or the service break down. Last weekend, I sat in the drive-thru for over 10 minutes after being told “please hold one minute.” Cars were stacking up behind me, and with only a small window between commitments, I had to leave. I chalked it up to an off day and figured I'd give them another chance. Last night, after my son’s baseball game, I ordered for my family first—burgers, fries, Frostys—just to get their order out of the way since it’s usually the easier part. But when it came time for my wife and I to order grilled chicken wraps, I was told they were already out of grilled chicken and baked potatoes at 7:00 pm. Those healthier alternatives are a big reason adults like us choose Wendy’s in the first place. I canceled my order all together and when I calmly gave feedback, another voice (not the cashier’s) cut me off with “Have a good day sir!” in a stern tone - followed by background chatter. That instantly turned constructive feedback into dismissal. I went inside to speak with a manager—not because I was angry, but because I genuinely don’t want to see this location fail. The shift supervisor, a younger guy, seemed unprepared. When I asked for the GM’s number, I was told “there isn’t one.” I’ll admit I made a sarcastic comment, because of course there’s a GM number—it’s 2025. He eventually showed me the number on his personal phone (actually held up his phone) and I asked if he would write it down for me. While I was there, another customer overheard and said, “Maybe I should complain too, this has taken over 20 minutes.” In quick service restaurants, that’s not just inconvenient - it’s a KPI every brand tracks, and this store was failing it badly. For context, I worked in corporate for a larger quick service restaurant years ago. I’m no expert, but I do know the standards around service, preparedness, and speed. This location is missing the mark on all three. The truth is, customers usually just want to feel heard. With better training, this could have been handled and de-escalated easily. Instead, the service feels broken. There’s a reason people flock to Chick-fil-A and the cars are always wrapped around the building —the consistency, preparedness, and customer care are top notch. I’m rooting for this Wendy’s to improve because it’s been a staple in Crown Point for years. But right now, it’s not the reliable option it once was, and that’s a shame.
• JE

  jeff eldridge

  Sep 6, 2025
  2.0
  Decided to give their breakfast a try. I ordered biscuits and gravy, sausage and cheese English muffin and seasoned potatoes. Bread on the muffin was stale, sandwich was cold. Seasoned fries were also cold and tasted like they had been sitting for a while. The biscuits and gravy was ok, it was at least warm. Needless to say breakfast wasn't good, hopefully this does carry over to the lunch items because those are generally good and hot. Service was ok the employee really didn't say anything.

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